December 21, 2009 09:05 ET

Teleperformance Awarded GSA Schedule

SALT LAKE CITY, UT--(Marketwire - December 21, 2009) - Teleperformance, the global leader in outsourced CRM and contact center services, is pleased to announce its official award of a contract under the General Services Administration (GSA) Information Technology Professional Services Schedule #70. The five-year contract confirms Teleperformance as an approved vendor, enabling buyers from federal, state and local agencies to quickly and efficiently procure contact center support services using GSA Advantage, the online marketplace for GSA schedule products and services.

In order to grant this contract, the GSA evaluated several criteria, including professional capabilities, corporate structure, financial strength, performance history and customer satisfaction. As a result, Teleperformance was awarded GSA contract #GS-35F-0128W.

Dominic Dato, Executive Chairman of Teleperformance USA, said, "This opportunity opens up a large market for us, establishing Teleperformance in the favored purchasing system for most government buyers. Successfully completing the extensive application process demonstrates that we deliver the quality services required by government entities."

Teleperformance USA's CEO Brent Welch added, "The Teleperformance team is pleased by the awarded contract and enthusiastically prepared to provide the same superior, progressive tools and processes to the government that we have always supplied for private enterprise."

About Teleperformance

Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2008, the Teleperformance Group achieved EUR 1.784 billion revenues (US$2.6 billion -- average exchange rate at December 31, 2008: EUR 1 < > = US$1.46). The Group operates about 82,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 249 contact centers in 47 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

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