SOURCE: TELEPERFORMANCE

Teleperformance

April 08, 2010 11:00 ET

Teleperformance to Share Insights on Contact Center Best Practices at the AGA/EEI Customer Service Conference & Exposition in April 2010

SALT LAKE CITY, UT--(Marketwire - April 8, 2010) -  Teleperformance, the world's leading provider of outsourced CRM and contact center services, today announced that Brian Bingham, Vice President of Strategic Business Development and Partnerships for the Energy and Utility Industry at Teleperformance, will be presenting at the 2010 American Gas Association and Edison Electric Institute Customer Service Conference and Exposition in Milwaukee, Wisconsin, from April 11th to the 14th.

Mr. Bingham's presentation, "Employee Skills in an Electronic Age," will provide guidelines on how to best synchronize customer interaction channels with organizational staffing and customer contact preferences so that satisfaction increases while operational costs decline. It will also provide perspectives on when and how to consider servicing customers in-house versus teaming up with a partner. It draws on expertise garnered by partnering with several of the largest players in the Utilities sector as well as Teleperformance's 30 year history of successfully delivering contact center solutions to leading companies worldwide.

Teleperformance helps entities of all sizes within the Energy and Utility sector to plan, implement, and execute optimal contact center solutions. Mr. Bingham is a leader in this effort. Prior to joining Teleperformance, he was the Global Director of Contact Center Research for the IDC, an international independent consulting firm.

Teleperformance will also be exhibiting at the conference at booth #115.

About Teleperformance
Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world by developing and managing customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2009, the Teleperformance Group achieved €1.848 billion revenues (US$2.6 billion -- average exchange rate at December 31, 2009: €1 = US$1.39). The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 270 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. www.teleperformance.com

About The American Gas Association (AGA)
Founded in 1918, AGA represents 202 local energy companies that deliver natural gas throughout the United States. There are nearly 70 million residential, commercial and industrial natural gas customers in the U.S., of which 92 percent -- more than 65 million customers -- receive their gas from AGA members. AGA is an advocate for natural gas utility companies and their customers, and provides a broad range of programs and services for member natural gas pipelines, marketers, gatherers, international natural gas companies and industry associates. Today, natural gas meets almost one-fourth of the United States' energy needs.

About The Edison Electric Institute (EEI)
EEI is the association of U.S. Shareholder-Owned Electric Companies. EEI members serve 95 percent of the ultimate customers in the shareholder-owned segment of the industry, and represent approximately 70 percent of the U.S. electric power industry. EEI has more than 80 international electric companies as Affiliate Members, and nearly 200 industry suppliers and related organizations as Associate Members. Organized in 1933, EEI works closely with all of its members, representing their interests and advocating equitable policies in legislative and regulatory arenas. EEI provides public policy leadership, critical industry data, market opportunities, strategic business intelligence, one-of-a-kind conferences and forums, and top-notch products and services.

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