SOURCE: Telrex LLC

October 16, 2007 15:15 ET

Telrex Announces Call Recording and Monitoring for Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007

CallRex™ Software Brings Business-Class Call Recording and Monitoring to Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 for Regulatory Compliance, Dispute Resolution, Training and Security

KIRKLAND, WA--(Marketwire - October 16, 2007) - Telrex, provider of the award-winning CallRex suite of IP call recording and contact center optimization solutions, today announced support for Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 enabling business customers to record phone calls for regulatory compliance, dispute resolution, training and security.

"The ability to record and monitor calls has become a standard business practice for most every business today," said Bob Cordes, VP Product Management at Telrex. "Now, through our strategic relationship with Microsoft, more business customers will be able to deploy Office Communications Server 2007 and Office Communicator 2007 because they will be able to record and monitor calls using CallRex software."

Working seamlessly with Office Communications Server 2007 and Office Communicator 2007, CallRex is all software and runs on standard Windows-based servers. CallRex enables 100% call recording, triggered call recording, on-demand call recording and live monitoring from anywhere on the network. CallRex scales to thousands of users across multiple locations and enables search and retrieval of recorded calls based on multiple criteria and multi-level permissions. CallRex works with all of the leading IP telephony systems and supports mixed vendor environments enabling business customers to add Office Communications Server 2007 and Office Communicator 2007 to an existing IP telephony deployment while ensuring all calls can be recorded and monitored.

"Microsoft's strategy for unified communications enables people to find and collaborate with co-workers right from the applications they use most, to more effectively get business done," said Yancey Smith, group marketing manager, Unified Communications Group at Microsoft Corp. "Telrex's CallRex IP call recording and monitoring software, combined with Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007, is adding significant value to enterprise communications software and enabling businesses to better connect people, information and business processes."

CallRex enables recorded calls to be linked with business applications such as Microsoft Dynamics CRM to create a comprehensive history of interactions. In addition, the CallRex suite includes CallRex API, a .NET application programming interface, which enables developers to make available all of the recording, monitoring and playback features of CallRex from within third-party applications for streamlined business processes.

To learn more about CallRex IP call recording and monitoring software and CallRex API, contact Telrex at +1 425.827.6156 or visit Telrex on the web at www.telrex.com/uc2007.

About Telrex

Telrex, a Certified Partner in the Microsoft Partner Program, provides the award-winning CallRex suite of IP call recording and contact center optimization solutions. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from leading providers including Microsoft, Nortel, Avaya, Cisco, 3Com, Mitel, ShoreTel, BroadSoft, Sylantro, Genband, Asterisk and more. CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its software through solutions providers and value added resellers worldwide.

All product and company names herein may be trademarks of their respective owners.

Contact Information

  • Contact Information:

    Andy Mercker
    Director of Marketing
    Telrex
    Email Contact
    +1.425.827.6156 x124