SOURCE: Telrex LLC

Telrex

April 12, 2010 09:00 ET

Telrex Sees Continued Growth With Microsoft Office Communications Server

CallRex Call Recording™ Software Delivers Value to Microsoft Office Communications Server Users

KIRKLAND, WA--(Marketwire - April 12, 2010) -  Telrex, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today announced continued growth within the Microsoft Office Communications Server (OCS) community, adding new customers and resellers in the first quarter of 2010. Telrex welcomed new customers from a variety of industries around the world, including Colmedica, a Colombian health care and insurance company.

"Working with Telrex gives us the competitive edge, enabling us to offer an affordable and valuable call recording and monitoring solution to our Microsoft OCS customers," said Jony Castillo, systems director at Datapoint de Colombia. "We look forward to our continued partnership with Telrex to provide innovative solutions for the OCS platform."

With CallRex software, companies can take advantage of affordable call recording and monitoring features in a mixed PBX environment, while also realizing the benefits of Microsoft's unified communications solutions. An all-software solution that runs on Windows-based servers, CallRex does not require any proprietary hardware, expensive telephony cards, or complex installations. CallRex software enables live monitoring and full-time, on-demand, and triggered call recording from anywhere on the network. Telrex has also added support for the G. 722.1/Siren 7 codec licensed from Polycom®, enhancing support for recording Microsoft OCS conference calls.

"We have seen an increased interest in call recording solutions for the OCS platform, and we are pleased to provide an affordable workforce optimization solution," said Robert Kapela, president of Telrex. "We are committed to continuing to partner with our resellers and customers to deliver call recording and monitoring solutions for Microsoft unified communications installations."

CallRex Call Recording software is an advanced solution for companies that were previously unable to afford call recording technology. Offered through monthly subscription-based licenses, Telrex has lowered the barrier of entry to call recording and contact center optimization solutions. The subscription-based licensing model includes access to technical support, maintenance, and upgrades throughout the life of the subscription contract.

To learn more about how your business can benefit from CallRex workforce optimization solutions, call 425.827.6156 x2 or visit http://www.telrex.com/microsoft_call_recording.htm.

About Telrex
Telrex provides IP call recording and contact center optimization software. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft OCS, Mitel, Cisco, ShoreTel, Fonality, 3Com, BroadSoft, Avaya, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers the CallRex software suite through value added resellers worldwide. Learn more at http://www.telrex.com or call 425.827.6156 x2.

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