SOURCE: Parature

August 10, 2005 09:58 ET

The Association of Support Professionals Executive Director to Speak at ParaFest '05

ParaFest '05, Parature's Second Annual User Conference, to Be Held in Washington, DC, on October 23-25, 2005

MCLEAN, VA -- (MARKET WIRE) -- August 10, 2005 -- Parature, providers of award-winning, on demand customer support software, announced today that they will be hosting their second annual user's conference this fall in Washington, DC. The Parature Users Conference, ParaFest '05, will take place October 23rd - 25th at the Key Bridge Marriott, and will be host to the latest in on demand support technology, numerous networking opportunities, and leading industry keynote speakers Jeff Tarter, Executive Director of The Association of Support Professionals, and Kirk Weisler, a well-known speaker and author.

"We are fortunate to have both Jeff and Kirk, two experienced industry speakers, joining us at this year's ParaFest," stated Cynthia Ogle, Vice President of Marketing at Parature. "The Association of Support Professionals is well known for their annual Ten Best Web Support Sites award, which awarded BEA Systems, Cisco Systems, Cognos, Interwoven, McKesson ECSG, Microsoft, RM, and Xilinx as 2005 winners. Jeff will provide insight into how these companies have achieved their success and the emerging trends, and offer tips on how companies can achieve success through their web support site. To complement that session, Kirk will lead a session on how to develop positive support team cultures in order to achieve world-class customer service."

At this year's event, attendees will benefit from a comprehensive three-day conference schedule. The conference will include track sessions, evening networking events, a town hall meeting with Parature's Product Management Team, and consultation sessions focused on the migration to Parature's new product, Version 6.0. Attendees will have direct access to product information and demonstrations throughout the conference at the Parature Product booth.

The first annual Parature Customer Centric Award will also be presented at Parafest '05. The award acknowledges two Parature clients, a small-to-midsize company and a large organization, that are dedicated to promoting excellence in on demand self-service customer support using a Parature solution. Each winner will receive Parature's Customer Centric Award Trophy, media exposure, industry visibility, and two 50% off conference passes for ParaFest 2006. Aside from the potential award, all participants will receive a complete evaluation of the survey results.

In addition to meetings, events and the announcement of the award recipients, ParaFest attendees will learn about industry best practices during breakout sessions and by interacting with other Parature clients, peers, and industry experts to exchange ideas and discover new techniques. Attendees will also have access to Parature's executives and technical experts to discuss the company's roadmap and address technical questions. This experience will help IT, customer support, and help desk managers using Parature's solutions maximize the business value of their web-based systems, while addressing their specific business requirements.

"ParaFest is one of the highlights of the year for us and many of our clients," said Duke Chung, CEO at Parature. "We designed an agenda that responds to both the high-level and logistical issues we see our clients facing, as well as the market trends that we predict will impact our client-base in the future."

For registration details and additional information on ParaFest '05 please visit,

For more information on rules and judging criteria of Parature's first annual Customer Centric Award please visit and click the award logo.

About Parature

Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University. Headquartered in McLean, Virginia, Parature can be found on the Web at

For more information on the full features available in Parature, or to sign up for the FREE 30-Day Trial, please visit

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