SOURCE: SupportSoft

October 11, 2007 08:02 ET

The TechGuys Call on SupportSoft to Deliver Computer Check-Ups in the U.K.

U.K.'s First National 24/7, Fully Certified Technical Support Service Leverages Technology From SupportSoft to Deliver PC Healthcheck Service

REDWOOD CITY, CA--(Marketwire - October 11, 2007) - SupportSoft, Inc. (NASDAQ: SPRT), a leader in technology problem resolution, today announced that The TechGuys, U.K.'s first national, 24/7, fully certified technical support service, will use patented software from SupportSoft to deliver PC Healthcheck, a service which helps their customers achieve optimal computer performance.

The TechGuys is part of DSG International plc, Europe's leading specialist electrical retailing group. The TechGuys team includes 3,000 experienced and accredited technicians who handled 3.6 million calls last year and fixed 80% of callers' IT problems over the phone. The TechGuys will use SupportSoft's System TuneUp software, which is also offered through SupportSoft's consumer service in the U.S., System TuneUp is ideal for consumers suffering from slow computer start-up, shut down or overall poor speed. By optimizing settings and identifying and removing unnecessary files and programs, System TuneUp can deliver a noticeable improvement in computer performance.

"We deliver over 100,000 PC Healthchecks to customers annually, making it one of our most popular services. By using SupportSoft's patented software, we can deliver a consistent and higher quality service experience that is even more comprehensive, in a shorter amount of time," said Tim Fairs, Head of Marketing at The TechGuys. "By incorporating SupportSoft's System TuneUp software into PC Healthcheck, we can also more easily keep up with the growing demand for this important service."

"Forward-thinking companies like The TechGuys understand that consumer technology support services which leverage proven technology can help deliver a superior service experience for the customer, and superior results in the bottom line for the provider," said Josh Pickus, president and CEO of SupportSoft. "We're delighted to be working with The TechGuys to help deliver on both counts."

About The TechGuys

The TechGuys was launched on 4th September 2006 and is the first national, 24/7, fully certified technical support service. The company operates a 'no fix no fee' policy for when gadgets go wrong, but also aims to help people get the most from their technology by explaining and demonstrating full functionality. The service is open to everyone, regardless of where the technology was purchased. There are currently 3,000 fully qualified TechGuys across the country, with a further 2,000 being trained over the next three years. The company estimates that over 80% of queries can be solved over the phone, with lines available 24/7. There is also an online service at and the capacity to visit 15,000 homes every week. The business is fully owned by the DSGi Group, owners of PC World, Currys and Dixons. DSGi will invest £50 million into the business over the next three years. Formulation of The TechGuys has created 2,000 jobs across the U.K. and a further 1,000 across Europe.

About SupportSoft

SupportSoft (NASDAQ: SPRT) is a leading provider of technology problem resolution software and services. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers at For more information about the Company and its corporate offerings, visit; for Instant Technology Relief(SM) to consumer technology problems, visit or dial 1-800-PC-SUPPORT.

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