SOURCE: Thunderhead


June 21, 2010 08:00 ET

Thunderhead to Streamline Life Insurance Customer Communications for Dearborn National

Thunderhead Selected Due to XML-Based Design and Support for Open Standards, Enabling Easy Integration and Improved Efficiency

IRVINE, CA--(Marketwire - June 21, 2010) -  Thunderhead, one of the world's leading providers of customer communications management technology, today announced that the Worksite and Individual Solutions Division of Dearborn National™ has selected the Thunderhead NOW platform to automate the production of its insurance policies, customer and agent correspondence, and other dynamic communications. Thunderhead NOW will be integrated with a new policy administration system aimed at improving operational efficiency and delivering a more personalized customer experience.

Dearborn National chose Thunderhead NOW due to its modern XML-based approach and support for open industry standards, which will enable rapid integration and eliminate the complexity and cost of keeping up with changes to desktop word-processing tools.

In addition, Thunderhead will enable Dearborn National to reduce pressure on IT resources by empowering business users to quickly and easily manage document content and business rules. This will streamline the process of creating new communications and enable faster time to market.

"Our ultimate goal is to support our selling partners with the latest technologies that help them better take care of customers," said Chuck Willson, assistant VP of IT at Dearborn National's Worksite and Individual Solutions Division. "Thunderhead's customer communications platform will be a vital part of our modernization project. Not only is Thunderhead NOW more business user-centric than anything else we considered, but it offers greater flexibility to support our future communication goals."

In the future, Dearborn National hopes to move toward more electronic communications, and will be able to leverage Thunderhead NOW's multi-channel capabilities to reduce its print and mail costs. "Electronic communications are going to be big in our future," Willson added.

"We continue to see insurance organizations moving toward a modern infrastructure built on XML-based technology to allow for greater flexibility and integration," said Glen Manchester, CEO at Thunderhead. "Dearborn National is another great example of an enterprise that is looking to place more control at its business users' fingertips, enabling them to send more targeted, relevant and personalized customer communications. This will improve the overall customer experience that is so paramount to keeping satisfaction levels high."

About Dearborn National
Dearborn National's Worksite and Individual Solutions Division specializes in voluntary benefits through payroll deduction, federal, postal and military allotments, state and local government payroll systems and individual bank draft billing. Products and services marketed under the Dearborn National™ brand and the star logo are underwritten and/or provided by the following companies: Fort Dearborn Life Insurance Company® (Downers Grove, Illinois) and Colorado Bankers Life Insurance Company® (Greenwood Village, Colorado), both of which are not licensed in and do not solicit business in New York; in New York, the underwriting company is Fort Dearborn Life Insurance Company® of New York (Pittsford, New York). The Dearborn National brand companies offer a broad selection of insurance products that cover many markets: Group Benefits, Worksite, Individual and Annuities. The parent of the Dearborn National brand underwriting companies, Health Care Service Corporation, a Mutual Legal Reserve Company, is the largest non-investor owned health care insurance provider in the United States and the fourth largest overall. For more information, please visit

About Thunderhead
Thunderhead is one of the world's leading providers of enterprise solutions for customer communications management. Thunderhead's innovative NOW platform empowers organizations to transform business communications into high performance customer experiences. Thunderhead front-ends CRM, marketing and other enterprise applications, providing a seamless cross-media customer experience, and features unparalleled personalization and multi-channel capabilities.

Thunderhead delivers improved customer satisfaction, loyalty and revenue outcomes. Its NOW platform enables business users to own the end-to-end process of managing customer communications, delivering significant efficiencies and cost savings, while at the same time providing enterprise-level control over regulatory compliance and brand.

Due to its unique combination of business user control, enterprise-class capabilities and open-standards foundation, Thunderhead has quickly established itself as one of the market leaders and is one of the fastest-growing software companies in the world. The company counts many of the world's leading private and public sector organisations as customers, including Allianz, Bank of America, Prudential, RBS Insurance, UBS and the Australian Department of Immigration and Citizenship. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.

For further information please visit

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