Toronto Transit Commission

Toronto Transit Commission

May 25, 2006 12:06 ET

Toronto Transit Commission-Ducharme Writes To Operators and Collectors Re: Fare Collection

TORONTO, ONTARIO--(CCNMatthews - May 25, 2006) - The following is a letter that TTC Chief General Manager issued to all TTC Operators and Collectors about fare collection responsibilities.


Yesterday, Mr. Bob Kinnear, President/Business Agent of Local 113 asked you to use your discretion in not engaging in fare disputes with customers that may escalate to assaults. I agree. You have always been encouraged to use discretion in carrying out your fare collection responsibilities. Nothing has changed.

As Operators and Collectors one of your responsibilities is to collect the proper fare from your customer. You use good judgement and discretion in dealing with difficult customers and you are asked to continue to do this. Nothing that was said yesterday should change the approach you take to your fare collection duties. We all understand the importance in collecting fares at the TTC. Approximately 60 cents of every dollar collected goes to pay wages and benefits. If fares fall short of budget then that only leads to less service, increased fares to cover the shortfall, or looking for more subsidy from taxpayers. Using discretion to avoid an assault is encouraged and supported. Monitoring the farebox for appropriate fare remains a fundamental element of the job and is important for the TTC to pay its expenses.

The efforts of the Joint Operator Assault Task Force to reduce the risk of assaults are clear. The introduction of the transferable pass, the test of timed transfers and the approach we have encouraged you to take concerning student photo identification are recommendations from the Task Force. In addition, the installation of cameras in our buses and streetcars beginning this fall should be a deterrent against assaults. Design is also underway regarding the possible installation of barriers around the Operator's position. A decision to install barriers will be your decision, as we will look to you to advise us of your comfort level with such a change.

I want to apologize to you for being caught in the middle of this situation. The actual issue relates to the change of some maintenance shifts, particularly concerning shifting heavy subway cleaning to the night shift.

I ask you for your continued cooperation in the collection of fares and encourage you to continue to use discretion in carrying out these duties. None of us want a fare dispute to escalate into an assault.

Original signed

Richard C. Ducharme

May 25, 2006

Contact Information

  • Toronto Transit Commission
    Marilyn Bolton
    Media Relations
    (416) 393-3741