SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba Telecom Division

February 10, 2010 11:00 ET

Toshiba UC Suite Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions Magazine

IRVINE, CA--(Marketwire - February 10, 2010) - Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) today announced that its Toshiba Unified Communications (UC) Suite has received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine, the leading publication covering CRM, call centers and teleservices since 1982.

"We are very pleased to receive the CIS Product of the Year award for Toshiba's UC Suite, which gives Strata® CIX™ VoIP system users a full suite of unified communications applications on a single server and provides an affordable entry to unified communications," said Brian Metherell, vice president and general manager for Toshiba Information Systems, Telecommunication Systems Division. "Toshiba's UC Suite users get the best possible price while significantly simplifying the process of deployment and management of a single unified communications solution."

"We are pleased to honor Toshiba's UC Suite with the 2009 Product of the Year award. The UC Suite clearly shows Toshiba's dedication to delivering quality communications applications that improve the user experience and provide strong ROI for companies that use them," said Rich Tehrani, CEO, TMC.

The 12th Annual Product of the Year Awards winners are featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions' 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Toshiba UC Suite:

Toshiba's UC Suite unites individual applications in a UC software bundle on a single UC server platform that delivers cost savings and makes it easier to manage UC applications. Toshiba's UC Suite includes the following unified communications applications:

--  Presence and Instant Messaging:  View the status of other users with
    access to both their telephone busy/idle status and calendar status
    from Outlook® integration.  Users can also maximize efficiency with
    the ability to call or instant-message contacts in one click.
--  Outbound Dialing From Any Application:  Making a call is as easy as
    highlighting a number and clicking the mouse. Users can also launch
    electronic documents, applications and web pages directly from the
    Strata Call Manager interface for quick access to the most frequently
    used communications tools, saving valuable time.
--  Desktop Call Control From Your PC:  Combine desktop and telephone
    capabilities to dial, answer, transfer calls and more, all by the click
    of a mouse. Drag-and-drop features make call transfer, speed dialing,
    and other functions faster and easier. Users can manage this Strata
    Call Manager application at their desks or as stand-alone IP soft
    phones, providing mobility and remote access as well as the efficiency
    of combining their telephones and computers into integrated
    communication tools.
--  CRM Integration and Screen-pops:  Call-answering personnel can provide
    better service by immediately knowing which customer is calling through
    automatic database lookup and screen-pop integration to customer
    relationship management (CRM) applications and databases, saving
    company time and improving customer service.
--  One Number Access ("find me, follow me" sequential ringing):  Incoming
    calls ring at the user's desk telephone and mobile phone simultaneously
    or follow a predetermined phone sequence until it finds the user. If
    not answered at any of the programmed destinations, the user's voice
    mail takes the message. Intelligent routing to any destination and only
    having one voice mailbox to check provides efficiency and value.
--  Off-premise Call Forwarding:  Incoming calls are automatically
    forwarded when the user is out of the office, and the user can change
    the forwarding destination from any remote location.
--  Personal Call Handling:  Users can define how calls are routed by
    combining the features of schedule-based and caller-based routing of
    incoming calls, One Number Access ("find me, follow me" sequential
    ringing), call screening (announcing the caller name), simultaneous
    ringing of desk and mobile phones, and the ability to transfer a call
    back to the office from a cell phone -- the perfect combination of
    accessibility and mobility.
--  Fixed Mobile Convergence:  Toshiba's uMobility solution empowers mobile
    workers to make and answer their PBX calls from virtually anywhere. The
    users' smart cell phones function as their PBX extension phones both
    while in the office via the wireless LAN and while out of the office
    via a cellular network. This is an advanced level of mobility that
    insures the most expeditious handling of incoming calls. 
--  Video Conferencing and Collaboration:  The Toshiba Video Communication
    Solution (VCS®) provides video communication and collaboration,
    desktop/application sharing, file transfer, and message board text
    messaging capabilities. Users can easily add video communications to
    traditional voice conversations and save money on travel by handling
    collaboration meetings remotely.
--  Unified Messaging:  Users can access voice and fax messages from their
    email inboxes, providing the convenience of checking all messages from
    one location. Web-based unified messaging also adds mobility, allowing
    users access to their email, voice and fax messages by using only an
    Internet browser, without even needing to first access their email
    providers. This is especially useful when away from the office,
    enabling mobile users to access and manage their voice and fax messages
    from anywhere they have Internet access.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

For more information about TMC, visit www.tmcnet.com.

About Toshiba America Information Systems Inc. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry-leading portable computers; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba Corporation is a world leader and innovator in high technology, a diversified manufacturer and marketer of advanced electronic and electrical products. These products span from information & communications systems; digital consumer products; electronic devices and components; as well as power systems including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 730 companies, with 199,000 employees worldwide and annual sales surpassing US $67 billion (FY 2008). For more information on Toshiba's leading innovations, visit the company's Web site at www.toshiba.com.

© 2010 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Contact Information

  • Toshiba PR Contact:
    Teri Sawyer
    T&Co.
    714-536-8407
    Email Contact

    TMC PR Contact:
    Jan Pierret
    Marketing Mgr.
    203-852-6800 ext. 228
    Email Contact

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