-- an average compliance rate of 90% to corporate travel policies and procedures -- place 87% of their T&E spend under managementEighty-seven percent (87%) of Best-in-Class enterprises either have the travel department fall under procurement or work closely with them, contributing to their impressive T&E performance metrics. "Procurement should really not be seen as the bad guy; they are becoming more strategic in nature and can add significant value in a category such as T&E," said Vishal Patel, senior research analyst at Aberdeen. The sourcing and negotiating side of procuring travel and travel services is meaningless without clear visibility into the measurement of internal travel processes, compliance to travel policies, and performance metrics. Therefore, Aberdeen made recommendations that may help enterprises improve their performance, some of which include:
-- Consolidation of enterprise-wide T&E data -- Establish key performance metrics -- Establish SLAs where appropriate, with travel management companies, travel suppliers and / or technology providers -- Improve T&E reporting and data analytics capabilitiesA complimentary copy of this report is made available due in part by the following underwriters: Carlson Wagonlit Travel, Concur Technologies and TravelMaster Technologies. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=4187 About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
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Contact Information: Media Contact: Vishal Patel Aberdeen Harte-Hanks (617) 854-5245 vishal.patel@aberdeen.com