SOURCE: Wainhouse


January 14, 2010 07:00 ET

Unified Communications to Grow by 50% to $30 Billion by 2013

DUXBURY, MA--(Marketwire - January 14, 2010) - In two separate Unified Communications (UC) market studies, one for products and one for services, Wainhouse Research predicts that the UC industry will grow to a healthy $30B size in just five years. While the market will actually experience negative compound annual growth on the product side, it will be more than mitigated by robust positive growth in the services sector.

UC service providers should see rapid growth due to the complexity of premises-based UC solutions. WR anticipates that UC services revenues, which are far smaller than product revenues today, will eclipse those of traditional conferencing services by 2013 or 2014. For premises-based providers, the telephony market will rebound but the growth is constricted by a reduction in prices per user, and lingering uncertainty in the global economy. Team workspaces and on-premises Web conferencing servers are expected to see double digit growth. Video providers are predicted to see a 17% growth over the forecast period.

"In the premises-based UC solutions market, we expect to see declining revenues for PBXs, audio bridges, and unified messaging solutions; however, these will be offset by increasing revenues in presence/IM servers, Web conferencing servers, team workspaces, and video endpoints and infrastructure," said Brent Kelly, Senior Analyst & Partner at Wainhouse Research. "In addition, we are seeing significant interest and now some large deployments in the UC services market, and we expect managed/hosted UC services to grow tremendously."

Worldwide Unified Communications Products Forecast and Worldwide Unified Communications Services Forecast each contain a five year forecast and a discussion of industry trends broken down by UC product or service component. Each study also examines the elements that can comprise a unified communications solution and these are measured when sold both individually and in combination. Primary and secondary sources of information were used in the development of some of these forecasts.

Both the studies are available by contacting Sara Fargo at or +1 781 934 6165. The Executive Summary and Table of Contents are also available at

Wainhouse Research provides insight and intelligence into the global markets for audio, web (data), and video conferencing, real-time Unified Communications, enterprise streaming and webcasting, distance education and enterprise social networking. The company publishes public and private studies, speaks at industry events and private company events, and provides strategic consulting to both industry vendors and end user organizations. Wainhouse Research conferences in the US and Europe provide a forum for the industry to discuss critical issues for industry growth. For more information please visit

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