SOURCE: VPI

April 27, 2010 08:00 ET

VPI Launches Real-Time Enterprise Reporting Solution at Interop Business Technology Conference 2010

LAS VEGAS, NV--(Marketwire - April 27, 2010) - VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of interaction recording and analytics, reporting and workforce optimization solutions for enterprises, government agencies, and emergency service providers, today announced the availability of the next generation of its VPI PERFORMANCE™ software at the Interop Business Technology Conference, Las Vegas, Nevada. VPI will be showcasing the powerful new enterprise reporting solution at 11:10 am PT on Wednesday, April 28th in the Cisco Tech Talk Theater and throughout the event from a pedestal in the Cisco booth (#1719).

Driven by customer and market demand, this new version of VPI PERFORMANCE consolidates and presents real-time information to empower enterprises to make better, quicker decisions with actionable performance and business intelligence. Affordable and remarkably easy to implement and use, the powerful real-time reporting and performance management solution integrates seamlessly with several major communications platforms, including Cisco's UCC Enterprise and Express platforms and Avaya's Call Management System and Proactive Contact/PDS.

VPI's new real-time performance management and reporting solution integrates ACD telephony, quality management, and workforce management data into powerful key performance indicators (KPIs) for use in drill-through reports, scorecards, and ticker-like desktop displays. VPI PERFORMANCE empowers organizations with relevant, real-time intelligence to rapidly optimize operational performance, service quality and risk management. VPI's new 'plug and play' software dramatically shortens implementation timelines -- substantially below the industry's standard -- and provides customers with a significantly faster ROI as a direct consequence.

"With a powerful combination of real-time consolidated reporting, root cause performance analytics, and targeted coaching and messaging, VPI PERFORMANCE enterprise reporting software enables organizations to drive continuous, proactive improvement -- crucial for cost containment and profitability," said Patrick Botz, vice president of solutions marketing at VPI. "VPI PERFORMANCE reports deliver vital performance information and highlight where adjustments need to be made on an employee, group, or site basis. Managers can view real-time and historical performance metrics, consolidated across multiple systems and sites, which may include virtual contact centers, branch offices, and outsourced and remote employees. We provide a wide variety of standard real-time, Web-based reports that allow you to drill through the detailed data so you can quickly identify the root cause of problems or successes and spot opportunities for improvements."

About VPI
VPI (Voice Print International, Inc.) is the premier provider of integrated interaction recording, analytics and workforce optimization solutions for enterprises, contact centers, trading floors, government agencies, and first responders. For more than a decade, VPI has been providing proven technology and superior service to more than 1,300 customers in 50 countries. VPI's award-winning VPI EMPOWER helps organizations of all sizes uncover the root cause of important trends and issues via drill-down reports, rapidly retrieve and share recorded interactions, and easily evaluate employee performance with call quality evaluation tools from anywhere -- all from a personalized Web-based portal interface. In addition, the secure solution leverages advanced file and data encryption, is built around the principles of open architecture, and is platform independent to integrate seamlessly into any existing and evolving infrastructure, resulting in compound reduction of costs and a significant and rapid Return on Investment. For more information, visit http://www.VPI-corp.com. To follow VPI via Twitter, visit http://Twitter.com/VPINews

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