January 26, 2010 09:00 ET

VPI Makes Next Generation 9-1-1 Ready Voice and Data Recording Affordable for Public Safety Organizations and Budgets of All Sizes

Release of Budget-Friendly VPI CAPTURE ESSENTIAL Enables Organizations to Update Legacy Call Recording Systems Today With Future-Ready Technology

CAMARILLO, CA--(Marketwire - January 26, 2010) - VPI (Voice Print International, Inc., a world leader in the development of innovative, integrated interactions recording and workforce optimization solutions for public safety emergency service providers, government agencies, security companies, first responders, and many other organizations worldwide, today announced the launch of VPI CAPTURE ESSENTIAL for public safety agencies and security departments. VPI CAPTURE ESSENTIAL is an affordable, Next Generation 9-1-1 (NG9-1-1) ready recording system that installs quickly to reliably and securely capture, manage and share critical incident information and provide insights to optimize workforce efficiency. Built upon the APCO award-winning VPI EMPOWER 911 suite's ultra-secure and proven reliable open standards architecture, VPI CAPTURE ESSENTIAL leverages 15 years of R&D investment, thousands of successful deployments and proven integrations with all major communications platforms.

Many of today's low priced call recording systems offer very limited functionality. They provide rudimentary recording and storage capabilities, meet only the most basic security standards, offer few, if any, search or reporting tools and ultimately require total forklift upgrades to accommodate changing needs -- usually a costly system replacement. Unlike these other systems, VPI CAPTURE ESSENTIAL is proven adaptable, reliable and uses the highest security standards with secure, end-to-end and AES 256 file encryption, file watermarking to ensure file authenticity and detailed audit trail reporting of user activities.

"For public safety and emergency management organizations, reliable, full time recording of mission-critical voice interactions is absolutely crucial," said Mike Mercadante, vice president of product management and CTO at VPI. "Unfortunately, due to tight budget constraints, many organizations are investing in very basic, stripped down recording systems that have not been designed to meet evolving NG9-1-1 requirements. These requirements include open architecture, the ability to handle both voice and data communications, flexibility to add features without forklift replacement upgrades, centralized incident information management for single or multi-site organizations, and compatibility with the leading IP-based communications platforms. We knew we could offer a much better, more affordable product that would provide our customers with everything they need and no more -- a ready-to-use system with the same degree of advanced security and robust reliability for which VPI has built such a solid reputation for technologies designed from the ground up to support developing NG9-1-1 initiatives."

"We are confident that VPI CAPTURE ESSENTIAL offers the best value and lowest true cost of ownership available today," said Mercadante. "This single system supports VoIP, digital and analog communications -- protecting our customers' investment as their needs evolve over time. They can also use the same Web-based interface for unified access to all of their recordings and same file formats for VoIP, digital and analog recording at single or multiple sites. Our customers can count on easy upgrades that don't require a lot of new hardware or extensive professional services costs when new versions are introduced. They can also migrate to VPI CAPTURE or VPI CAPTURE PRO, VPI's analytics-enhanced call recording solution, and can add additional mix-and-match modules within the VPI EMPOWER 911 suite including console screen recording, quality assurance evaluation, and eLearning and Coaching at any time, when their budget allows. This degree of flexibility makes VPI CAPTURE ESSENTIAL a long-term investment that virtually any organization can easily justify. You simply can't afford not to have a system like this."

About VPI

VPI (Voice Print International, Inc.) is a premier innovator and provider of mission-critical interaction recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,200 customers in over 45 countries rely on VPI's award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to ensure compliance with policies and regulations, improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. For more information, contact us at 1-800-200-5430 or visit

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