SOURCE: Virtual Hold Technology

Virtual Hold Technology

October 26, 2009 09:00 ET

Virtual Hold Technology Looks to Provide IP-Enabled Virtual Queuing, Joins Dialogic Partner Program

AKRON, OH--(Marketwire - October 26, 2009) - Virtual Hold Technology®, LLC (VHT®) recently enhanced its compatibility with a broader range of network environments through new membership in the Dialogic Partner Program (www.dialogic.com/partners). Dialogic network platforms help companies securely process multimedia across any network, including IP networks. As a member of the program, VHT has access to Dialogic equipment, including media gateways and IP host media processing (HMP) software. Testing and certifying Virtual Hold® queue management solutions in these environments helps the company provide queue management solutions within a broader range of environments.

"It is a great time for Virtual Hold to join the Dialogic Partner Program, as we broaden our IP-enabled offerings," said Patrick Kelly, manager of quality assurance, VHT. "Ultimately this partnership will help us shorten the time it takes to get new Virtual Hold products to market."

VHT develops technology that virtually eliminates hold time in contact centers worldwide. When a contact center experiences hold time, the flagship Concierge® software educates callers with the estimated hold time and empowers callers to choose to wait on hold or to receive a callback in the same amount of time as if they'd waited on hold. Concierge then saves their place in line and calls them back when it's their turn.

The Virtual Hold product suite also includes website integration, mobile solutions and proactive outbound notification.

About Dialogic Corporation

As a company committed to growth, Dialogic has become a leading provider of world-class technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver innovative mobile, video, IP and TDM solutions for Network Service Providers and Enterprise Communication Networks. Decades of experience and continued investment uniquely qualify Dialogic to create leading-edge products, and its partners rely on these flexible components to rapidly deploy value-added solutions around the world. For more information on Dialogic, visit www.dialogic.com.

About Virtual Hold Technology

Virtual Hold Technology® (VHT®) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Southwest Airlines, Time Warner Cable and AVON. To learn how VHT's virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

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