VoiceGenie Technologies Inc.

VoiceGenie Technologies Inc.

January 05, 2005 09:01 ET

VoiceGenie Receives 2004 'Product of the Year' Award by Technology Marketing Corporation's Customer Inter@ction Solutions Magazine


NEWS RELEASE TRANSMITTED BY CCNMatthews

FOR: VOICEGENIE TECHNOLOGIES INC.

JANUARY 5, 2005 - 09:01 ET

VoiceGenie Receives 2004 'Product of the Year' Award
by Technology Marketing Corporation's Customer
Inter@ction Solutions Magazine

NORWALK, CONNECTICUT and TORONTO, ONTARIO--(CCNMatthews - Jan. 5, 2005)
-

VoiceXML 2.0-certified platform singled out once again for its
technological excellence and outstanding innovation

VoiceGenie Technologies Inc., the performance leader in
VoiceXML-certified platforms and solutions powering today's
next-generation speech services, today announced that Technology
Marketing Corporation's (TMC™) Customer Inter@ction Solutions®
magazine (www.cismag.com) has named VoiceGenie's NeXusPoint 6.4 platform
as a recipient of the 2004 "Product of the Year" award. Customer
Inter@ction Solutions has been the premier publication in the CRM, Call
Center and Tele-Services industries since 1982.

NeXusPoint™, VoiceGenie's high-performance, scalable VoiceXML
2.0-certified platform solution, delivers the industry's most reliable
and flexible infrastructure for powering next-generation speech-enabled
services. With a decade of product development, testing and
qualification behind it, NeXusPoint offers the industry's widest
selection of best-of-breed ASR/TTS engines, speech applications and
development tools - all fully integrated, tested and supported by
VoiceGenie.

"We are proud to receive the TMC Product of the Year Award for 2004,"
said Adrian Lee-Kwen, Vice President of Engineering at VoiceGenie
Technologies. "With NeXusPoint 6.4, VoiceGenie once again raised the bar
in VoiceXML platform technology, delivering unrivaled performance,
functionality and reliability. This award underlines our commitment to
providing the industry's leading infrastructure for powering
next-generation services. "

"Each year Customer Inter@ction Solutions magazine bestows its Product
of the Year awards on companies that have demonstrated excellence in
technological advancement and application refinements. VoiceGenie has
demonstrated to the editors of Customer Inter@ction Solutions that the
NeXusPoint VoiceXML platform has gone the extra mile to help improve
both the customer experience and the ROI for the companies that use it,"
said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of
Customer Inter@ction Solutions.

The Product of the Year Award winners for 2004 will be published in the
January 2005 issue of Customer Inter@ction Solutions magazine.

About VoiceGenie Technologies Inc.

VoiceGenie Technologies Inc. is the proven performance leader in
VoiceXML-certified platforms and solutions powering today's
next-generation speech services. Headquartered in Toronto, Canada,
VoiceGenie offers a flexible, standards-based framework that includes
platforms, packaged solutions, custom applications and services. Our
solutions help Enterprises and Telecommunications Service Providers
quickly and easily deliver speech or touch-tone applications to automate
customer and employee self-service transactions. Since the initial
development of markup-based dialog languages including Phone Markup
Language (PML) in 1995, and VoiceXML in 1999, VoiceGenie has recognized
the value of open-standards environments for delivering exceptional and
cost-effective customer service solutions. As a pioneering contributor
to VoiceXML's advancement, VoiceGenie continues to support and influence
the direction of the standard.

VoiceGenie powers some of the largest VoiceXML and VoIP deployments in
the world and successfully manages millions of customer calls daily. Our
customers include leading organizations such as AT&T, AIG, Air Canada,
Citigroup, France Telecom, Merck, Mobilkom Austria, Orange, SBC
Technology, Scana, Scotiabank, Verizon, Vesta, and others. VoiceGenie
partners with best-of-breed product and service providers such as
Audium, Brooktrout, IBM, Intel, Loquendo, Nuance, Nuasis, Oracle,
Phonetic, Rhetorical, ScanSoft/SpeechWorks, Sun, Telisma, TuVox, Vicorp,
VoiceObjects, Vocent and more. For more information, visit
http://www.voicegenie.com.

About TMC®

Celebrating more than 30 years as a leading publisher, Technology
Marketing Corporation (TMC®) publishes Customer Inter@ction
Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com,
and the online publications SIP™, Speech-World™, VoIP
Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and
BiometriTech™. TMC® is also the first publisher to test new
products in its own on-site laboratories, TMC® Labs. TMC® produces
INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference™
and Global Call Center Outsourcing Summit™. TMC offers live and
online certification programs through TMC University. TMCnet.com
publishes more than 14 online newsletters. Visit www.tmcnet.com for
details.

VoiceGenie and NeXusPoint are trademarks of VoiceGenie Technologies Inc.
Brands and products referenced herein are the trademarks or registered
trademarks of their respective holders

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Contact Information

  • FOR FURTHER INFORMATION PLEASE CONTACT:
    VoiceGenie Technologies Inc.
    Cheryl Alden
    Senior Director of Marketing
    1-416-736-0905
    calden@voicegenie.com