Pivotal Corporation

Pivotal Corporation
chinadotcom corporation

chinadotcom corporation

April 20, 2005 06:01 ET

WCI Communities Markets New Homes, Mortgages, Real Estate and Amenities Using Pivotal


NEWS RELEASE TRANSMITTED BY CCNMatthews

FOR: PIVOTAL CORPORATION

AND CHINADOTCOM CORPORATION

NASDAQ SYMBOL: CHINA

APRIL 20, 2005 - 06:01 ET

WCI Communities Markets New Homes, Mortgages, Real
Estate and Amenities Using Pivotal

VANCOUVER, BRITISH COLUMBIA--(CCNMatthews - April 20, 2005) - Pivotal
Corporation and chinadotcom corporation (NASDAQ:CHINA) -

One of America's leading luxury home builders upgrades its Pivotal
Homebuilder Front Office system; takes advantage of enhanced integration
to ERP system

Pivotal Corporation, a CDC Software company, and a leading CRM solution
provider for mid-sized enterprises, today announced that WCI
Communities, named America's Best Builder for 2004 by the National
Association of Homebuilders and Builder Magazine, is using Pivotal
Homebuilder Front Office to streamline new home sales, better target
marketing efforts and provide top-rated service and warranty
administration. The company is currently upgrading its Pivotal system to
take advantage of enhanced integration to its Oracle/PeopleSoft ERP
system.

WCI Communities, Inc., named America's Best Builder for 2004 by the
National Association of Home Builders and Builder Magazine, has been
creating amenity-rich, master-planned lifestyle communities since 1946.
Florida-based WCI caters to primary, retirement, and second-home buyers
in Florida, New York, New Jersey, and Connecticut. In addition to
homebuilding, WCI generates revenues from its Prudential Florida WCI
Realty Division, its mortgage and title businesses, and its amenities,
as well as through land sales and joint ventures. With an annual new
home order growth rate of more than 70% and a unique target market often
requiring out-of-state marketing, WCI Communities recognized the need to
streamline the home buying experience, better target marketing efforts
and automate many service functions to provide even more responsive
post-sale service to home buyers.

To do this, WCI Communities required a flexible CRM product that could
be quickly integrated with existing systems to provide sales, marketing
and customer care support not only to its homebuilding business but also
to its amenities, mortgage/title and real estate divisions. After a
review of available systems, WCI Communities' deployed Pivotal
Homebuilder Front Office in 2003. The company is currently upgrading to
the latest generation of the product to take advantage of enhanced
integration with its Oracle/PeopleSoft ERP system.

"For more than 50 years, WCI Communities has been creating luxurious
homes and a highly-personalized home buying experience - tailoring plans
and amenities to the personal tastes of our customers," said Diana
Walker, CIO, WCI Communities. "With tighter integration to our ERP
system, Pivotal gives our marketers, salespeople and customer care
employees the comprehensive customer information they need to provide
great service - all from a single, easy-to-use system."

Using Pivotal, WCI Communities' is able to create the complete home
buying experience their affluent luxury home buyers are seeking with
each division playing its role in the package. Using profile information
in the Pivotal system, WCI Communities' marketers are able to
selectively target out-of-state home buyers with campaigns based on
preferences such as golf or country club living. As potential buyers
respond, additional information such as mortgage requirements or
recreational preferences are captured in the system and made available
to all of WCI's divisions. WCI's field sales agents can then prepare a
highly personalized site visit which incorporates the home plans,
amenities and mortgage options that will most appeal to the potential
buyer and quickly roll these details into a proposal.

After the sale, customer care agents can access the comprehensive
repository of customer information, review the home history, and manage
the complete service cycle, including dispatching contractors, tracking
service requests, monitoring service quality and tracking contractor and
supplier charge-backs. Enhanced integration to WCI Communities' ERP
system will help give all customer-facing employees access to
information on product inventories, options, elevations and the details
of completed contracts without leaving their Pivotal system.

According to Bruce Cameron, general manager, homebuilding, Pivotal, "WCI
Communities has a reputation for luxurious homes, highly satisfied
customers and a willingness to adopt innovative new technologies. By
breaking down the barriers between its back end and customer facing
applications, the company is further demonstrating its technology
leadership and commitment to customer care."

About Pivotal Corporation

Pivotal Corporation, a software unit of chinadotcom corporation
(NASDAQ:CHINA), is a leading CRM company that is 100 percent
purpose-built to serve the demanding requirements of mid-sized
enterprises - a powerful, highly flexible application platform, a
complete set of CRM applications, and low-cost, results-producing
implementation services. Pivotal delivers software and services that are
designed to produce meaningful increases in revenues, margins and
customer loyalty for companies and business units in the revenue range
of $100 million to $3 billion. More than 1,800 companies around the
world have licensed Pivotal including: Farm Credit Services of America,
WCI Communities, Premera Blue Cross, Qiagen, AvMed Health Plans, Sharp
Electronics Corporation, and WellCare Health Plans.

Pivotal's complete CRM software suite includes a powerful application
platform and additional capabilities in contact centers, partner
management and interactive selling.

About chinadotcom corporation

chinadotcom corporation (NASDAQ:CHINA; Website: www.corp.china.com) is a
leading integrated enterprise software and mobile applications company
focused on China and internationally. The company has approximately
1,800 employees with operations in over 14 countries.

For more information about chinadotcom corporation, please visit the
website www.corp.china.com.

Forward Looking Statements

This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995, including statements relating to the ability of Pivotal software
and services to allow a client to efficiently manage their customer
relationships and provide targeted marketing and customer service, the
ability that the use of Pivotal software will make it easier for clients
to respond in a timely, intelligent manner to the needs of the client's
customers, and the ability of Pivotal software and services to produce
meaningful increases in revenue, margins and customer loyalty. These
statements are based on management's current expectations and are
subject to risks and uncertainties and changes in circumstances. Factors
that could cause actual results to differ materially from those
anticipated in the forward looking statements include, the need to
develop, integrate and deploy applications to meet customer's
requirements, the possibility of development or deployment difficulties
or delays, the dependence on customer satisfaction with Pivotal's CRM
software, continued commitment to the deployment of the solution, and
the ability of staff to extract customer preferences from custom reports
generated with Pivotal CRM. Further information on risks or other
factors is detailed in filings or submissions with the United States
Securities and Exchange Commission made by our parent, chinadotcom
corporation, including its Annual Report for the year ended December 31,
2003 on Form 20-F/A filed on July 8, 2004. All forward-looking
statements included in this press release are based upon information
available to management as of the date of the press release, and you are
cautioned not to place undue reliance on any forward looking statements
which speak only as of the date of this press release. The company
assumes no obligation to update or alter the forward looking statements
whether as a result of new information, future events or otherwise.

(C) 2005 Pivotal Corporation. All rights reserved. Pivotal is a
registered trademark of Pivotal Corporation. All other trade names
mentioned are trademarks and/or registered trademarks of their
respective owners.


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