SOURCE: Windward IT Solutions

August 05, 2008 08:00 ET

Windward Featured in Department of Navy Publication

HERNDON, VA--(Marketwire - August 5, 2008) - Windward IT Solutions, the premier operations management and systems engineering firm, was featured in the US Navy's CHIPS Magazine, highlighting the implementation of Information Technology Infrastructure Library (ITIL). ITIL focuses on customer satisfaction, service delivery and support, application management and security management. With the help of Windward IT Solutions the article discusses how the Navy is implementing ITIL in phases and helping ensure adoption beyond basic training. The work focuses on Incident Management, Problem Management, Configuration Management, Change Management, and Service Level Management. These processes are integrated to ensure successful IT governance.

The full article, "Commander Second Fleet Implements ITIL: Customer focus and continuous process improvement lead to effective management of Navy networks" by Second Fleet Public Affairs can be found in the July-September 2008 CHIPS Magazine and may be viewed on-line at www.chips.navy.mil.

About Windward:

Founded in 1997, Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, as well as reduce operational costs. Windward works with a diversified, global customer base consisting of Fortune 500 companies, service providers, and government agencies. For more information on Windward, please visit www.windwardits.com or email solutions@windwardits.com.

Contact Information

  • Contact:
    Lourdes Rowlett
    703-812-0000