Siebel Systems, Inc.

Siebel Systems, Inc.

January 10, 2005 08:02 ET

Worldspan Gains Superior Functionality and Reduces Costs with Siebel CRM OnDemand and IBM; Siebel CRM OnDemand to Deliver 50 Percent Savings over Three-year Period




JANUARY 10, 2005 - 08:02 ET

Worldspan Gains Superior Functionality and Reduces
Costs with Siebel CRM OnDemand and IBM; Siebel CRM
OnDemand to Deliver 50 Percent Savings over Three-year

SAN MATEO, Calif. and ARMONK, N.Y.--(CCNMatthews - Jan 10, 2005) -

Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of business
applications software, and IBM today announced that Worldspan, a
technology service provider and global leader in e-commerce for the
travel industry, will deploy Siebel CRM OnDemand to its global sales
force. Worldspan expects to save 50 percent over its current costs by
using Siebel Systems' CRM solution, which is hosted by IBM. The company
is currently in the implementation planning phase and expects to
complete the deployment by March 2005.

Worldspan provides 24-by-7 high-speed operation of travel shopping and
booking solutions to Web sites such as Expedia, Orbitz, Priceline and
Hotwire, access to inventory for more than 800 travel suppliers, and
hosting solutions for airlines including Delta Air Lines and Northwest
Airlines. Worldspan has a tradition of technology innovation in the
travel industry, including the first browser-based travel agency desktop
product, the award winning LINK supply chain integration system, and
Worldspan Rapid Reprice®, the industry's first automated ticket
re-pricing engine.

"Earlier this year, Worldspan made a strategic decision to look for
opportunities to move to the on demand model for financial, human
resources, Sales Force Automation (SFA), and other systems that run our
business behind the scenes," said Sue Powers, CIO and senior vice
president -Worldwide Product Solutions, Worldspan. "Worldspan's
demonstrated history of technology innovation and our technology
strategy to deploy the right technology for the job made it a natural
fit for Worldspan to be one of the first to adopt on-demand technology.
Siebel CRM OnDemand provides greater scalability and accessibility and
is a perfect fit with Worldspan's service-oriented architecture. We'll
be able to benefit from the capabilities of the latest Siebel software
releases and built-in best practices based on Siebel's experience with
thousands of customers. In addition, we'll reduce infrastructure and
support costs, and free IT resources to focus on our core competencies
so that we remain ahead of the curve."

Siebel CRM OnDemand combines Siebel Systems' industry-leading customer
relationship management (CRM) capabilities with IBM's proven performance
in hosting mission-critical business applications and Web sites. It
incorporates IBM's industry-leading best practices for hosting and
managing Siebel applications. Siebel CRM OnDemand will provide Worldspan
with a fast, cost-effective means of moving to the newest version of the
Siebel applications, which offer such features as a simple,
straightforward Web interface and more tightly integrated analytics.

Major drivers behind the transition to Siebel's hosted solution includes
the reduction in infrastructure costs compared to maintaining an
on-premise solution, and the opportunity for Worldspan to divest itself
of an effort that is outside its core business. This will enable the
company to focus its IT resources on developing, managing, and
supporting the software and services it provides to its customers. The
subscription pricing structure, which is a pay-per-user approach versus
a fixed-price annual contract, offers greater flexibility as the company
adjusts its staffing requirements based on changing business

After Worldspan made the decision to move to a subscription model,
Worldspan conducted an extensive evaluation of available offerings. The
company required a technology provider that could meet its high standard
of technology innovation and selected Siebel CRM OnDemand because of
Siebel Systems' proven performance, ease of use, wide acceptance, and
best practices, combined with IBM's world-class hosting capabilities.
Another important factor in the decision was the fact that Siebel
Systems offers a true on-demand solution, unlike many other offerings,
which are simply outsourced custom implementations. "Because of our
long-term relationship with Siebel Systems and IBM, we were very
comfortable with our choice," said Sue Powers, CIO and senior vice
president - Worldwide Product Solutions, Worldspan. "We knew they could

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and
accessible from an Internet browser at a fixed price per user per month.
Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably
without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand
delivers complete sales, marketing, and service functionality; built-in
customer analytics; virtual call center technology; embedded best
practices; and world-class hosting services and support. Siebel CRM
OnDemand is now available for purchase. For more information, visit

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications
software, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With more than
4,000 customer deployments worldwide, Siebel Systems provides
organizations with a proven set of industry-specific best practices, CRM
applications, market-leading analytics products, and business processes,
empowering them to consistently deliver superior customer experiences
and establish more profitable customer relationships. Siebel Systems'
sales and service facilities are located in more than 30 countries.

About IBM Hosting Services

IBM hosting services, a key part of IBM's on demand offerings portfolio,
helps customers leverage Siebel's on demand CRM solutions on a flexible
and cost-efficient basis. Other IBM on demand services include security
capabilities, computing capacity on demand, software as a service and
desktop management. Most services are sold on a usage basis, reducing
the upfront capital investment and freeing up financial resources for
strategic growth initiatives. IBM has been providing hosting services
since 1995. For more information, visit:

About Worldspan, L.P.

Worldspan is a leader in travel technology services for travel
suppliers, travel agencies, e-commerce sites and corporations worldwide.
Utilizing some of the fastest, most flexible and efficient networks and
computing technologies, Worldspan provides comprehensive electronic data
services linking approximately 800 travel suppliers around the world to
a global customer base. Worldspan offers industry-leading Fares and
Pricing technology such as Worldspan e-Pricing®, hosting solutions,
and customized travel products. Worldspan enables travel suppliers,
distributors and corporations to reduce costs and increase productivity
with technology like Worldspan Go!® and Worldspan Trip Manager® XE.
Worldspan is headquartered in Atlanta, Georgia. Additional information
is available at

Statements in this release and the exhibits hereto which are not purely
historical facts, including statements about forecasted financial
projections or other statements about anticipations, beliefs,
expectations, hopes, intentions or strategies for the future, may be
forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933, as amended, and Section 21E of the Securities
Exchange Act of 1934, as amended. Readers are cautioned not to place
undue reliance on forward-looking statements. All forward-looking
statements are based upon information available to Worldspan, L.P. ("the
Company") on the date this report was submitted. The Company undertakes
no obligation to publicly update or revise any forward-looking
statements, whether as a result of new information, future events or
otherwise. Any forward-looking statements involve risks and
uncertainties that could cause actual events or results to differ
materially from the events or results described in the forward-looking
statements, including, but not limited to, risks and uncertainties
related to: the Company's revenue being highly dependent on the travel
and transportation industries; airlines limiting their participation in
travel marketing and distribution services; and other changes or events
which impact the travel industry or the Company. More information on
potential risks and uncertainties is available in the Company's recent
filings with the Securities and Exchange Commission, including the
Company's annual Form 10-K report, Forms 10-Q, Forms 8-K, and Form S-1
Registration Statement.

For more information on Siebel Systems solutions and services, please
visit our Web site: CRM -; OnDemand Solutions
-; Industry CRM -; Call Center & Service -; Sales Force Automation -; Marketing Automation -; Business Intelligence -; Integration Solutions -; CRM Services -

Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with customer relations, such as the availability of Siebel
Systems' products and services, customer implementation of products and
services, relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected additional
competition and the need to continue to expand product distribution and
services offerings. Further information on potential factors that could
affect the financial results of Siebel Systems are included in Siebel
Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and
its other filings with the Securities and Exchange Commission, which are
available at Siebel Systems assumes no obligation to update
the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in
certain jurisdictions. All other product and firm names mentioned are
the property of their respective owners and are mentioned for
identification purposes only.

All other trademarks or registered trademarks are property of their
respective owners.


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