SOURCE: Zeacom

June 05, 2007 11:00 ET

Zeacom Receives 2007 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine

IRVINE, CA--(Marketwire - June 5, 2007) - Zeacom announced today that Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine has named the Zeacom Communications Center (ZCC) version 4 as a recipient of a 2007 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.

The Zeacom Communications Center provides a multimedia contact center, IVR and Unified Communications solution. ZCC includes features such as Rich Presence, Caller Profiles, Unified Messaging and Operator Consoles on a single server with one user interface and one point of administration and reporting.

"We continue to enhance our IP contact center offering," says Ernie Wallerstein, President of Zeacom. "With the huge expected growth of home shoring in the contact center industry, the ZCC solution with its rich presence feature provides remote agents instant visibility to agents and all enterprise workers status. This greatly increases the chance to provide first contact resolution for all customer interactions."

The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.

"TMC is proud to recognize Zeacom with an IP Contact Center Technology Pioneer Award. Zeacom has proven to the editors of Customer Interaction Solutions that its solution has been designed with the needs of the contact center market in mind and the potential of IP behind it," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Technology is the key to the success of any call center. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high quality and superior applications."

About Zeacom

Since 1994, Zeacom has been developing solutions that provide Unified Communications and contact center solutions to small-to-medium enterprises.

Through its offices in the United States, Australia, New Zealand and the United Kingdom, Zeacom serves over 2,000 customers in 21 countries. The company's mission is to provide cost-effective customer contact solutions that make high-end functionality accessible to small and medium size organizations.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry," Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial.

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