SOURCE: Zeacom

October 09, 2007 10:00 ET

Zeacom Wins Keno Kozie Business

Zeacom's UC Solution -- An Extremely Valuable Part of Operation

IRVINE, CA--(Marketwire - October 9, 2007) - Zeacom, the premier provider of unified communications solutions for small-to-medium organizations, announced today that it had been chosen by Keno Kozie Associates, a supplier of IT services to professional firms across the country, to provide it with a complete unified communications solution for its Law Firm Help Desk Service.

Keno Kozie's Law Firm Help Desk operates 24 x 7 and supports several thousand lawyers, administrators and support staff members throughout the US and Canada. Keno also provides network integration, document management, network security and training services to law firms, professional service firms and the general business community. Supporting end-users who may contact them for support at any time, through a variety of channels, is a tremendous challenge.

Zeacom installed version 4.1 of their Communications Center. This latest version gives the console operator and other staff members instant visibility of the status of all employees. "Keno Kozie's end-users are under pressure themselves and have little patience for inefficient processes or extended wait times," said Zeacom President Ernie Wallerstein. "With Executive Outlook, Executive Desktop or Agent Desktop, employees are able to see if another employee is at their desk and their current presence profile. This helps improve communication both internally and externally," continued Mr. Wallerstein. The Custom Announce module allows Keno to offer callers unlimited customized announcements. If the caller prefers not to wait for an available agent, Callback allows them to leave a voice message and hang up. The Callback module then allows the caller to retain their position in the queue until it is presented to the next available agent to return the call. "Providing the best customer service to thousands of end-users who may contact them at any time was important for Keno Kozie Associates and Zeacom's Communications Center solution has enabled them to provide this high level of service."

Keno Kozie had evaluated other solutions before selecting the Zeacom Communications Center solution. "We selected Zeacom because it allowed us to incorporate multimedia channels into the traditional voice handling process. Now email requests are routed along with the voice calls to specific team members," says Barry Keno, President of Keno Kozie Associates. "Zeacom has become an extremely valuable part of the operation, allowing management to monitor performance in real time; allowing calls and emails to be queued to specific teams; providing useful management reporting and generally allowing us to handle more support activity with fewer resources."

About Zeacom

Since 1994, Zeacom has been developing solutions that provide Unified Communications and contact center solutions to small-to-medium enterprises for the NEC, Avaya and Cisco telephony platforms. Through its offices in the United States, Australia, New Zealand and the United Kingdom, Zeacom serves more than 2,200 customers in 24 countries. The company's mission is to provide cost-effective communications solutions that make high-end functionality accessible to small and medium-size organizations.

About Keno Kozie

Keno Kozie Associates has been providing application training, Help Desk services and IT integration services for law firms since 1988. They have extensive experience designing, implementing and supporting most of the critical applications that are typically found in law firms, including: document management, litigation support, case management, document automation and others. Keno Kozie maintains partnerships with Microsoft, Interwoven (iManage), Numara, WorkShare, Esquire Innovations, RightAnswers, LegalBar and many others for the support and enhancement of the legal market.

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