April 14, 2015 09:00 ET

Aaron's Boosts Service Management Functionality With Infor

Key Benefits Include Automated Processes, Fewer Customizations and Stronger Integration With Core IT Systems

NEW YORK, NY--(Marketwired - April 14, 2015) -  Infor, the industry cloud company, today announced that Aaron's, Inc., (NYSE: AAN), a lease-to-own retailer specializing in the sales and lease ownership of furniture, customer electronics, home appliances and accessories, has implemented Infor Service Management solutions to drive value throughout the enterprise. Infor Service Management allows Aaron's to automate many functions that were previously handled manually by the IT staff. Aaron's experienced a smooth implementation with a highly responsive, transparent process that further validated the selection of Infor. By adopting Infor Service Management, Aaron's minimized the need for IT customizations, while gaining considerable speed, superior performance and considerable efficiency throughout the entire enterprise.

"Our customers are our own stores, so it was beneficial to implement a solution that allows us to unify the service management process across our entire organization. Infor Service Management provides us with a tool to modernize our IT infrastructure," said Eric Ewald, IT director, Aaron's, Inc. "We see significant value in Infor's approach to interaction between hub and disparate systems; this level of accessibility allows us to accomplish our immediate goals and leave the door open for future growth of our IT portfolio."

Infor Service Management provides Aaron's with several key advantages for improving equipment-related service and maintenance needs of the organization. Beyond the expected benefits of the solution, Aaron's end-users were thrilled to discover the added speed, performance and scheduling functionality provided through this implementation. Infor Service Management provides a more simplistic billing process that is centralized, creating a better path towards visibility for the entire organization. The solution has helped automate many key processes, which allows Aaron's to reallocate IT staff to more pressing matters. This not only helps make the IT staff more efficient, but also saves the organization time and money through efficient resource alignment. Infor Service Management also provides Aaron's with advanced control over the systems at a database level, making any needed customizations faster to accomplish. 

Infor's dedication to the customer user experience, transparency and a highly responsive level of customer service, is what aided in Aaron's decision to select Infor Service Management but has also helped foster a strong relationship that echoes the Infor 10x user experience.

"For organizations such as Aaron's that function with numerous satellite locations, it is important to provide a set of tools that can help align IT processes throughout the enterprise. Infor Service Management not only helps to build upon the existing systems, but it also provides an added layer of efficiency and functionality by automating core processes," said Andreas Hellström, senior director, Industry & Solution Strategy, Equipment, Infor. "We are glad that Aaron's has expanded their investment with Infor and look forward to sustaining this mutually beneficial relationship for years to come."

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About Aaron's, Inc.
Aaron's, Inc. (NYSE: AAN), a leader in the sales and lease ownership and specialty retailing of furniture, consumer electronics, home appliances and accessories, currently has more than 2,100 Company-operated and franchised stores in 48 states and Canada. Aaron's was founded in 1955, is headquartered in Atlanta and has been publicly traded since 1982. Progressive Leasing, a wholly owned subsidiary and leading virtual lease-to-own company, provides lease-purchase solutions through approximately 15,000 retail locations in 46 states. Aaron's, Inc. includes the, and brands. For more information, visit

About Infor
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 73,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit

Infor customers include:

  • 19  of the top 20 aerospace companies
  • 10  of the top 10 high tech companies
  • 10  of the top 10 pharmaceutical companies
  • 22  of the 25 largest U.S. healthcare delivery networks
  • 16  of the 20 largest U.S. cities
  • 20  of the top 20 automotive suppliers
  • 17  of the top 20 industrial distributors
  • 16  of the top 20 global retailers
  • 4  of the top 5 brewers
  • 21  of the top 30 global banks
  • 6  of the top 10 global luxury brands

This announcement reflects the direction Infor may take with regard to the specific product(s) described herein, all of which is subject to change by Infor in its sole discretion, with or without notice to you. This announcement is not a commitment to you in any way and you should not rely on this document or any of its content in making any decision. Infor is not committing to develop or deliver any specified enhancement, upgrade, product or functionality, even if such is described in this announcement and even if such description is accompanied by words such as "anticipate," "believe," "expect," "intend," "may," "plan," "project," "predict," "should," "will," and/or similar expressions. Many factors can affect Infor's product development plans and the nature, content and timing of future product releases, all of which remain in the sole discretion of Infor. This announcement, in whole or in part, may not be incorporated into any contractual agreement with Infor or its subsidiaries or affiliates. Infor expressly disclaims any liability with respect to this announcement.

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