November 17, 2008 08:04 ET

Ab Inventio Unveils QLess, a Mobile Phone-Based Queue-Management Solution

Service Eliminates Lines With Cell Phones; Debuts in Hospitality, Health Care, Government and Transportation Markets

LOS ANGELES, CA--(Marketwire - November 17, 2008) - Ab Inventio LLC launches QLess (, a queue-management solution using mobile phones to eliminate the need to wait in line. Available now in select government agencies and businesses, QLess unfetters people from lines by delivering mobile status updates and wait forecasts.

"Americans spend more than two years per lifetime just waiting in line," said Alex Bäcker, CEO of Ab Inventio. "QLess gives people that time back as well as affords businesses the opportunity to reduce no-shows, increase customer satisfaction and return rates, offer increased personalized interaction, and better understand them through comprehensive analytics."

QLess boasts an innovative virtual queue system that sends texts or voice calls to waiting customers' phones, allowing patrons to roam freely and inspiring customer loyalty. QLess also boosts worker productivity by removing line-management responsibilities from employees.

QLess uses a customer's existing mobile phone and does not require special equipment or downloads. QLess also provides a marketing tool that allows businesses to send value-added promotions directly to customers. Via the QLess system, opt-in customers can be alerted of events, coupons, courtesy greetings and more. Messages are targeted based on location, frequency of visits and personal preferences all of which can be customer-controlled to ensure privacy.

QLess partners include:

--  The Boiling Crab Restaurant -- A popular Cajun seafood chain with
    locations in top markets including Los Angeles and Dallas uses QLess to
    manage large dining crowds. The restaurant eliminated long wait times,
    serving 34% more customers.
--  Dr. Kelly Stephens of Mercy Health Edmond Memorial -- Stephens, a
    pediatrician uses QLess as a way to efficiently manage walk-in patient wait
    times which represent 30% of his patients.
--  Nashua NH Motor Vehicle Registration (MVR) -- Nashua turns to QLess to
    move their MVR line traffic along. Offering digital signage and audio
    update interfaces, QLess has created a customized wait experience allowing
    the MVR to go green eliminating paper ticket printers.

About QLess:

QLess, an operating unit of Ab Inventio, LLC headquartered in Los Angeles, CA, is a virtual-queuing solution provider founded in February 2007. QLess provides solutions for such vertical industries as government, restaurants, theme parks, pharmacies, casinos, medical offices, shopping centers, supermarkets, airlines, banks, and hotels

Contact Information

  • For more information, please contact:

    Bret Ingraham
    mPRm Public Relations
    Email Contact