SOURCE: Aberdeen Group

Aberdeen Group

October 04, 2011 10:05 ET

Aberdeen Announces Nominees for Annual Industry Achievement Award of Excellence in Customer Service

Award Recipient Will Be Announced at the 2011 Chief Service Officer Summit, October 12 - 13 at the Seaport World Trade Center in Boston

BOSTON, MA--(Marketwire - Oct 4, 2011) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the nominees for its annual Industry Achievement Award of Excellence in Customer Service. The award recognizes an organization that has displayed exemplary leadership through the implementation of a strategy empowering employees to collaborate at all levels within the enterprise to deliver a Best-in-Class customer service experience. The award recipient will be announced on Day 1 at the 2011 Chief Service Officer Summit, taking place October 12 - 13 at the Seaport World Trade Center in Boston. The theme of this year's Summit is "Building Service Champions across the Organization."

The award nominees and categories include:

  • Marlen International, designer and manufacturer of industrial food processing equipment (Service Leadership and Strategy)
  • CCI Mechanical, designer, installer, and maintenance provider for mechanical systems in commercial and industrial facilities throughout the Western United States (Field Service Performance)
  • Coca-Cola Refreshments, the sales and operational elements of The Coca-Cola Company's North American businesses (Service Employee Empowerment)
  • LifeLock, an industry leader in identity theft protection with a strong focus on educating consumers, and working with law enforcement and elected officials, to understand identity theft (Contact Center Performance)

Featured 2011 Chief Service Officer Summit presenters include senior service executives from Akibia Inc., ARHAUS Furniture, Avnet, Inc., Barko Hydraulics LLC/Pettibone Traverse Lift LLC, Barnes and Noble, Dell, DIRECTV, DMSE Sports/Boston Marathon, The Employee Engagement Group, Heidelberg USA, Hill-Rom, Hologic, The Life is good Company, Kawasaki USA, NCR Corporation, Ortho Clinical Diagnostics, RecycleBank, Symantec Corporation, Tiffin Parts LLC, Vivint, Inc, Whirlpool Corporation, and others.

To view the full 2011 Chief Service Officer Summit agenda, visit http://summits.aberdeen.com/index.php/Chief-Service-Officer-Summit/2011-cso-summit-agenda.html

To view a special message from the CSO Summit Keynote Speaker, John Jacobs, Co-Founder of the Life is good Company, visit http://summits.aberdeen.com/index.php/Chief-Service-Officer-Summit/john-jacobs.html.

2011 Chief Service Officer Summit Sponsors include ClickSoftware, FedEx SupplyChain, FieldSolutions, OnForce, Oracle, PTC, Retriever Communications, ServiceMax, SERVICEPower, TOA Technologies and Viryanet. Summit Partners include Field Technologies Online, SM365, SupplyChainBrain and Warranty Week.

To apply for complimentary registration, visit http://vault.aberdeen.com/public/check-identity/summit/CSO9837143/event.aspx. Summit registration is complimentary for qualified end user executives and qualified members of the press. Vendors, service providers and consultants are not eligible to attend, except as Summit sponsors.

For information regarding remaining Aberdeen Summit sponsorship opportunities, please contact Amy Mclellan, Summit Sales Manager, 617.854.5268.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

(C) 2011 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com