SOURCE: Aberdeen Group

Aberdeen Group

October 21, 2010 15:46 ET

Aberdeen Builds Service Leader Community With Successful Chief Service Officer Summit

October 7-8 Event in Boston Convened Record Number of Senior Level Attendees, Acclaimed Speakers and Service Visionaries

BOSTON, MA--(Marketwire - October 21, 2010) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced that its 5th annual Chief Service Officer Summit, which took place October 7-8 in Boston, was the most successful to date.

During the Summit, Pitney Bowes was selected as the winner of the 2010 Aberdeen annual industry achievement award for excellence in service management. Pitney Bowes was recognized for excellence in workforce connectivity and engagement, one of the eight nomination categories. The other prestigious award nominees were Trane - Ingersoll Rand; Mitsubishi Caterpillar Forklift America; APX Alarm; Unilever; Hill-Rom; Lansing Board of Water and Light; and AFA Protective Systems. Nominees were based on proprietary Aberdeen service management research and case studies conducted over the past several months.

"Pitney Bowes is honored to receive the 2010 Aberdeen Achievement Award for Excellence in Service Management from the Aberdeen Group," said Brian Stevenson, vice president and general manager, customer care for Pitney Bowes Inc. "Our U.S. Mailing Customer Care organization is dedicated to providing the highest levels of service to our customers and recognizes that employee engagement plays a key role in customer satisfaction levels and performance for Pitney Bowes. It is wonderful to be recognized by industry peers and the Aberdeen Group for this achievement in service management."

The 2010 Chief Service Officer Summit, themed The Fully Connected Service Enterprise featured a comprehensive agenda, the latest research and case studies highlighting how leading companies are taking service from being merely a component of the business, and making it the lifeline of the business. The event provided attendees with a blue-print to create a very tight link between the service business and other core functional areas, including sales, marketing, HR, manufacturing and design.

Robert Stephens, Founder, Geek Squad and Chief Technology Officer, Best Buy and Joe Novak, Vice President, Technical Service Acquisition Integration, Cisco Systems delivered the Summit keynote addresses.

The unrivaled speaker line-up of industry experts and service visionaries also featured senior executives from Abbott Diagnostics; Best Buy; Cox Communications; Durst Phototechnik, AG North; Honeywell International; JetBlue Airways; MasTec; Nikon Precision; Pitney Bowes; Prolift Industrial Equipment - a Toyota Motor Company; Siemens; SimplexGrinnell, A Tyco International Company; Terumo Cardiovascular Systems; Trane Commercial Systems; and Xerox.

The Post-CSO Summit Webinar will reveal research findings and key learnings shared at the event and will be presented LIVE on Friday, 11/5/10 at 10am PDT / 1pm EDT. To register for this complimentary webinar, please visit our Webinar registration website.

Aberdeen acknowledges and appreciates the support of the 2010 CSO Summit sponsoring companies: FedEx; PTC; 360° Scheduling; Agentek; Astea International; ClickSoftware; Encover; Passport Corporation; Single Source Systems, Inc.; TOA Technologies; ViryaNet; NetMotion Wireless; Oracle; SATMETRIX; and ServicePower.

The 6th Annual Aberdeen Chief Service Officer Summit will be returning to Boston in October 2011, exact dates are soon to be announced. To view the highlights from this year's event, please visit our post-event website

Visit Research.Aberdeen.com for additional access to complimentary Service Management Research.

About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

(C) 2010 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com