SOURCE: Aberdeen Group

Aberdeen Group

May 22, 2013 10:05 ET

Aberdeen Group Announces 2013 Chief Service Officer (CSO) Summit Presenters

Theme of 8th Annual CSO Summit, Being Held October 22-23 in Boston, Is "Gr8 Service and the Customer Experience"

BOSTON, MA--(Marketwired - May 22, 2013) -  Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the preliminary presenter line up for its 2013 Chief Service Officer (CSO) Summit being held October 22-23 at the Seaport Hotel on Boston's historic waterfront. The theme of this year's Summit is "Gr8 Service and the Customer Experience."  

"The Aberdeen CSO Summit continues to be the premier forum to elevate the role and value of service, customer care and customer experience as a strategic growth engine for organizations," according to Aly Pinder, Jr., Research Analyst for the Customer Experience and Service Management research practice at Aberdeen. "The event theme for 2013 acknowledges the Summit's eighth anniversary, recognizes the traditional role of the chief service officer, and emphasizes the increased focus on the customer experience for which today's CSO is responsible."

Presentation and session topics include: Service's Role in Driving the Customer Experience (Keynote Day 1); CEM: A Real Movement or Just Another Buzzword?; Getting a Unified View of the Customer; Voice of the Customer: Gather and (Inter)Act; Organizational Alignment in the New Customer-Centric Enterprise; Sharing Service Knowledge Across the Enterprise for Better Customer Results; Taking a Profitable Service Experience to New Geographies; Integrating Network Partners Into Your Business Strategy; Adding a New Channel of Customer Interaction: Which, How, Why?; and CEM in B2B vs. B2C - Overlapping Themes and Lessons Learned.

Featured speakers at the 2013 Chief Service Officer Summit include:

  • Vala Afshar, CMO and Chief Customer Officer, Enterasys
  • Randy Wronzberg, Vice President, Operations, G.N. Johnston Equipment Co. Ltd.
  • Brian Dennis, Vice President, In-Store Customer Experience, Kohl's Department Stores
  • John Robinson, Director, Materials Management, North Carolina State Ports Authority
  • Daniel Becker, Director, North America Applications & Systems, Pitney Bowes
  • Michael Woodall, Managing Director, Head of Mutual Fund Shareholder Services, Putnam Investments
  • Jason Bingham, Vice President, Climate, MTrane
  • Colleen Abdoulah, CEO, Chairwoman of the Board, WOW!

For the first time since its founding, the Aberdeen CSO Summit will feature an agenda topic nominated by the Aberdeen Research Advisory Council, an exclusive, invitation-only group of 20 senior executives selected for their stature and leadership role within a particular business segment or industry category. The topic will be announced in a future communication from Aberdeen Group.

For additional information on Aberdeen Chief Service Officer 2013 Summit Speakers, please visit the Summit Speaker and Preliminary Agenda pages. To learn more about the upcoming CSO Summit, please visit the Chief Service Officer Summit Summary page.

Complimentary VIP passes are available for qualified service and business executives. To apply for a pass, please visit our CSO Summit Registration page.

Sponsors and Partners of the 2013 CSO Summit include: ClickSoftware, PTC, Trimble, FedEx SupplyChain, IFS, Field Technologies, and SupplyChainBrain.

Limited sponsorship opportunities are or call 617.854.5359.

About Aberdeen Group, a Harte-Hanks Company
Enabled by its team of 40 research analysts covering 16 industry-sector categories, access to 35,000+ benchmarked enterprise decision makers, and 2.5 million research readers, Aberdeen Group -- a Harte-Hanks Company (NYSE: HHS) -- is the trusted advisor to global technology markets, providing corporations with insights that drive IT decisions. Aberdeen's independent, fact-based research and market intelligence is used by the Fortune 1000, Global 500, and Software 500.

Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America. 

(C) 2013 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897