SOURCE: Aberdeen Group

Aberdeen Group

September 30, 2010 17:00 ET

Aberdeen Group Announces Prestigious Award Nominations for Industry Excellence in Service Management

Award Winner Will Be Selected at Aberdeen's Annual Chief Service Officer Summit, October 7-8 in Boston

BOSTON, MA--(Marketwire - September 30, 2010) -  Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the nominations for their annual industry achievement award for excellence in Service Management. The award winner will be chosen from eight categories of excellence and awarded onsite at the Aberdeen Chief Service Officer Summit, taking place October 7-8 at the Seaport World Trade Center in Boston.

Award nominees were chosen based on service management research and case studies conducted over the past several months. The prestigious nominees by category are:

  1. Leadership: Nominee: Trane - Ingersoll Rand
  2. Working with Technology: Nominee: Mitsubishi Caterpillar Forklift America
  3. Field Service Evolution: Nominee: APX Alarm
  4. Customer Support (Connecting Customers): Nominee: Unilever
  5. Performance Excellence: Nominee: Hill-Rom
  6. Resource Management: Nominee: Lansing Board of Water and Light
  7. Small to Mid-Sized Service Business Excellence: Nominee: AFA Protective Systems
  8. Workforce Connectivity/Engagement: Nominee: Pitney Bowes

"The eight nominee categories selected this year align with themes in connectivity and performance that we are seeing in our service management research," states Sumair Dutta, Senior Research Analyst, Service Management at the Aberdeen Group. "The companies represented in each one of these categories have displayed process and performance improvements characteristic of the Best-in-Class, specifically tied to the retention and satisfaction of their customers."

The theme for the 2010 CSO Summit is The Fully Connected Service Enterprise; and includes interactive sessions that will highlight how leading companies are taking service from being merely a component of the business, and making it the lifeline of the business. This executive level event will provide a blue-print to create a very tight link between the service business and other core functional areas, including sales, marketing, HR, manufacturing and design.

Robert Stephens, Founder, Geek Squad and Chief Technology Officer, Best Buy and Joe Pinto, Senior Vice President of Technical Services, Cisco will be delivering the Summit keynote addresses.

The unrivaled speaker line-up of industry experts and service visionaries also includes Vice Presidents and C-level executives from Abbott Diagnostics; Arhaus Furniture; Best Buy; Cisco; Cox Communications; Durst Phototechnik, AG North; Honeywell International; JetBlue; MasTec; Nikon Precision; Pitney Bowes; Prolift Industrial Equipment -- a Toyota Motor Company; Siemens; SimplexGrinnell, A Tyco International Company; Terumo Cardiovascular Systems; Trane Commercial Systems; and Xerox.

Summit Sponsors and Partners are FedEx; PTC; Agentek; Astea International; ClickSoftware; Encover; Passport; Single Source Systems, Inc.; TOA Technologies; ViryaNet; NetMotion Wireless; Oracle; SATMETRIX; ServicePower and NEHRA.

Complimentary passes available for qualified service executives. To apply for a pass, please contact bill.burns@aberdeen.com or visit: http://summits.aberdeen.com/index.php/cso.html. To learn more about the Aberdeen CSO Summit, please view our informational video.

For summit sponsorship opportunities, visit CSO Summit Sponsorship Information.

Visit Research.Aberdeen.com for additional access to complimentary Service Management Research.

About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

(C) 2010 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com