SOURCE: Aberdeen Group

Aberdeen Group

August 15, 2012 10:05 ET

Aberdeen Publishes Financial Management/GRC, Retail/Consumer Markets, HCM, and IT Security Research

Research Examines Receivables Management, Enterprise Performance Management, Retail Service, Employee Engagement, SSL Vulnerabilities, KMIP

BOSTON, MA--(Marketwire - Aug 15, 2012) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its Financial Management & GRC, Retail & Consumer Markets, Human Capital Management, and IT Security research practices.

"Receivables Management for the Long Term: Balancing Collections and Customer Service (Order-to-Cash 2012)," written by Ankita Tyagi, Senior Research Associate for Aberdeen's Financial Management & GRC Practice, examines how, by optimizing working capital, companies can effectively support their people, processes, and tools to drive business growth. Companies must not simply seek payment, but also determine how to best obtain timely or early payments, using tools such as offering early-payment discounts. To increase customer satisfaction, companies must work to offer payment terms that are beneficial to both parties, particularly in a dynamic economic environment. For finance professionals, this fascinating combination of policy and procedure offers great potential to improve the financial health of the enterprise. To obtain a complimentary copy of this report, visit:

Also from Aberdeen's Financial Management & GRC practice "Enterprise Performance Management for SMBs: Aligning People, Process, and Tools to Ensure Success," identifies the pressures and challenges that incentivize companies to implement effective Enterprise Performance Management (EPM) and allow for improved financial and operational management. According to the report, 40% of top companies have established value-based criteria for prioritizing strategic and operational plans from the top down. These priorities are particularly important as budget constraints remain high despite the growing number of initiatives. To obtain a complimentary copy of this report, please visit:

"The New Point-of-Service (POS): The Core of the Retail Store" research study, authored by Deena Amato-McCoy, Research Analyst for the Aberdeen Retail & Consumer Markets practice examines the factors shaping enterprises POS decisions, particularly the role that mobile POS will serve in the future. According to the study, only 17% of companies have a mobile-ready store, but 46% of companies plan to address this within the next 12 months. This report details how POS can now support the customer shopping experience at a higher level. To obtain a complimentary copy of the report visit:

"The Role of Employee Engagement: Communicating, Collaborating and Aligning with the Business" prepared by Madeline Laurano, Research Director for the Aberdeen Human Capital Management research practice, finds that engagement levels are still dangerously low for many organizations. As today's workforce grows in complexity, organizations need a systematic approach for monitoring, measuring and in some cases, revamping employee engagement programs. Yet, the process of engaging employees requires a level of transparency that many organizations are reluctant to embrace. As a result, only 31% of organizations have a formal strategy for designing, implementing and measuring employee engagement. This report highlights how organizations are building results-driven engagement programs, aligning employee engagement objectives with business objectives, and leveraging world-class technology to achieve results. To obtain a complimentary copy of this report, made possible in part by Oracle (Taleo), Kenexa and Maritz, visit:

Derek Brink, Vice President and Research Fellow for Aberdeen's IT Security research practice, has authored three new reports. "Is Your Enterprise Managing Its Certificates? Three Reasons It Should Be" points out that, in spite of fresh evidence that attackers are targeting and successfully exploiting known vulnerabilities in the ubiquitous SSL Server Certificate infrastructure, most enterprises are not proactively managing the associated risks. In "KMIP, KMIP, Hooray! The Value of Standards for Enterprise Encryption Key Management," the Key Management Interoperability Protocol (KMIP) is seen as an important enabling technology that merits greater attention from enterprise buyers and evaluators, supported by Aberdeen's analysis of costs avoided, cost savings, and the ability to support encryption in greater diversity and at higher scale. "Tokenization Gets Traction" reviews the steady increase in enterprise use of tokenization seen in Aberdeen's research between 2009 and 2012, and more recently, growth in the number of organizations using tokenization for purposes other than protecting payment card data, such as replacing healthcare-related data or replacing end-user identifiers.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), is a global, full-service, multi-channel marketing services firm with deep expertise in developing research-based technology marketing content. Enabled by its team of 40 analysts covering 17 industry-sector categories, Aberdeen provides B2B marketers with relevant content assets available in multiple formats that target each stage of the customer buying cycle.

Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America.

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