SOURCE: Aberdeen Group

Aberdeen Group

June 06, 2012 10:05 ET

Aberdeen Publishes HCM, GSM, BI, ERP, Marketing Effectiveness, Financial Management & GRC Research

Research Examines Employee Assessments, Advanced Sourcing, Integrated ERP and BI Use, Contact Center Employee Management, Information Governance ROI

BOSTON, MA--(Marketwire - Jun 6, 2012) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its Human Capital Management, Global Supply Management, Enterprise Applications, Business Intelligence, Marketing Effectiveness, and Financial Management & GRC research practices.

Aberdeen's latest Human Capital Management research, Assessments 2012: Predicting Productivity and Performance, authored by Mollie Lombardi, Research Director, HCM research practice, finds that the presence of a formal assessment strategy is continuing to grow among top performing organizations. As the importance of talent decisions continues to increase, research indicates 77% of organizations using assessments in the hiring process continue their use post-hire. Companies are also taking action on assessment output, with 53% of top performers more likely to cite the creation of targeted development plans based on assessment output as the top strategy than all other companies. Seventy-five percent of these organizations can directly attribute changes in revenue or profitability to their assessment strategies. And 48% of those Best-in-Class companies have the data to back up their claim. Not only are these organizations achieving better results, they are better managing their assessments investment. To obtain a complimentary copy of this report, made possible in part by CPP, SHL, Kenexa, Mercer, and SkillSurvey visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=7511&camp=2.

Advanced Sourcing: Maximizing Savings Identification prepared by Constantine Limberakis, Senior Research Analyst in the Global Supply Management research practice at Aberdeen Group, reveals that the days of three bids and a cloud of dust are long gone. Top-performing companies today are leveraging advanced sourcing techniques that go beyond eRFx and reverse auctions. This includes the use of matrix pricing, tiered pricing, and optimization; all of which take a more sophisticated approach to identifying both cost and non-cost drivers for awarding supplier contracts. Moreover, obtaining a 360-degree view of supplier information and spend data for sourcing initiatives is also a critical part of an advanced sourcing framework. The growing importance on issues such as supplier compliance, performance and risk, make integrating these processes and technical capabilities with eSourcing a priority for any sourcing organization. To obtain a complimentary copy of this report, made possible in part by CombineNet, EC Sourcing Group, and Scanmarket, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=7398&camp=2.

ERP plus BI: Maximizing the Return on your ERP Investment prepared by David White, Senior Research Analyst, and Nick Castellina, Research Analyst, for the Aberdeen Business Intelligence and Enterprise Applications practices, respectively, states that ERP systems contain large amounts of data that can be used to gain visibility into business operations and underpin informed management decisions. But an obstacle to finding the data needed and analyzing it to gain insight is that it may be siloed or inaccessible to business users, preventing these organizations from gaining the full Return on Investment (ROI) from their ERP implementations. However, Business Intelligence (BI) solutions can provide tools for business users to interact with and analyze data. With data more consumable for the end user, organizations can provide employees with the tools they need to obtain data and integrate it into all business decisions. This research illustrates how organizations can effectively integrate ERP and BI solutions to provide better access to management information. To obtain a complimentary copy of this report, made available in part by Bi360 and Tableau Software, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=7806&camp=2.

The Workforce Management in the Contact Center: Optimizing Agent Scheduling and Productivity to Improve Customer Experience Results research study by Omer Minkara, Senior Research Associate for the Aberdeen Marketing Effectiveness and Strategy Technology research practice, details how top-performing contact centers optimize agent productivity and utilization despite increased volatility in customer traffic. This report provides practical guidance on how contact centers can ensure having the right agent at the right place at the right time while maximizing customer delight in each interaction. To obtain a complimentary copy of the report, made possible in part by Aspect and Knowlagent visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=7595&camp=2.

The ROI of Information Governance: Reducing Corporate Liability and Enabling New Market Opportunities, prepared by William Jan, Senior Research Analyst, for the Financial Management & GRC research practice at Aberdeen Group, reveals that top-performing companies are actively addressing the challenges of large-scale information management in order to accelerate decisions and maintain compliance. A primary driver of this initiative is the influx of "big data," where companies are finding it necessary to manage and prioritize the various layers of structured and unstructured data, in order to make meaningful and effective decisions. Moreover, the lifecycle of such information, from creation, use, through disposal, is now impacted by numerous regulatory mandates. High-performing companies are leveraging a mix of technology tools and process improvements to improve such information governance, and are experiencing reduced operational costs and decision cycle times. To obtain a complimentary copy of this report, please visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=7500&camp=2

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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