SOURCE: Aberdeen Group

Aberdeen Group

April 11, 2012 10:05 ET

Aberdeen Publishes Service Management, IT Infrastructure, SCM, Retail, and Communications Research

Research Examines Service Best Practices, Disaster-Recovery-as-a-Service, Datacenter Downtime, SME Virtualization Practices, and Supply Chain Spend Management

BOSTON, MA--(Marketwire - Apr 11, 2012) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its Service Management,
IT Infrastructure/Storage and Virtualization, Supply Chain Management, Retail, and Communications research practices.

"Best Practices in Return, Refurbishment and Repair 2012," authored by Aly Pinder, Senior Research Associate for the Aberdeen Service Management research practice, revealed that leading service organizations were not only focused on the cost impact of efficiently managing the return, refurbishment and repair operations but equally on the overall customer experience and profitability. For top performers, these operations were enabled by strategically focusing on standardized processes, integration and collaboration across the organization. As a result, leading organizations were able to significantly outperform their counterparts in key profitability and customer-facing metrics. To obtain a complimentary copy of this report, made available in part by ModusLink Global Solutions, Inc. and OnProcess Technology, visit:

"Disaster Recovery-as-a-Service: It Delivers," authored by Aberdeen's Dick Csaplar, Senior Research Analyst for the IT Infrastructure/Storage and Virtualization research practice, found that on average, companies that have used recovery computing infrastructure at a public Cloud provider recover from downtime events almost three times faster than organizations that recover to their own in-house infrastructure. In addition, users of cloud recovery have just over half the number of downtime events and appear to take application uptime very seriously as evidenced by their backup planning and testing schedules. This Aberdeen report highlights how Cloud recovery infrastructure enables companies to greatly reduce the impact downtime can have on an organization. To obtain a complimentary copy of this report, visit:

"Transportation Procure to Pay: Spend Management Trends under Globalization," prepared by Bob Heaney, Director for the Aberdeen Group Supply Chain Management practice, reveals that supply chain execution is growing increasingly more challenging as companies have stretched their supplier and customer bases internationally under globalization. Over 88% of all companies are sourcing products from overseas and 85% are selling them to customers overseas. Transportation professionals now support worldwide freight movements (across both inbound supply and outbound demand) and today's transportation activities have grown in both scale and complexity under globalization. This insight details how Best-in-Class shippers have leveraged transportation spend management solutions together with process improvements to keep costs under control and maintain high levels of carrier and freight pay-to-procure performance trends and activities. To obtain a complimentary copy of this report, visit:

"The State of Loss Prevention in Retail: Controlling Losses and Maximizing Profits," prepared by Deena M. Amato-McCoy, analyst for Aberdeen's Retail and Consumer Markets research practice, examines how retail loss strategies must revolve around factors caused by internal, external and operational scenarios. The only way to stay one step ahead of shrink is to augment their historical data strategies with intelligent solutions, such as analytics platforms, electronic article surveillance tags and radio frequency identification tags, all which provide more real-time insight. Currently, 37% of respondents to Aberdeen's loss prevention survey, conducted March 2012, use real-time theft analysis, with another 33% of retailers planning to follow suit in 12 to 24 months. With real-time access to information, retailers are primed to transition losses back into profit. To obtain a complimentary copy of this report, made available in part by Avery Dennison and RetailNext, visit:

"Increasing Revenue with Social SharePoint Part I: Collaborative Strategies," written by Hyoun Park, Research Analyst, Collaboration and Integrated Communications, is the first document of a three-part series dedicated to showing how top-performing organizations have deployed and managed Microsoft SharePoint. Based on data collected, this research documents companies that both increased their revenue by over 25% last year and have achieved full payback on their SharePoint investment to all other companies using SharePoint to understand the approaches, internal processes, and external enablers associated with maximizing business value. By reading this document, organizations will gain insight into the nuances that differentiate successful SharePoint deployments from those that fail to improve corporate outcomes. To obtain a complimentary copy of this report, visit:

About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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