SOURCE: Aberdeen Group

Aberdeen Group

August 06, 2009 13:41 ET

Aberdeen Releases New Study on Closed Loop Quality Management

New Study Shows How Leading Companies Are Slashing the Impact of Adverse Events and Greatly Improving Customer Satisfaction

BOSTON, MA--(Marketwire - August 6, 2009) - The latest research report from Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), "Closed Loop Quality Management: Improving Customer Focus From Design to Delivery," has correlated specific business capabilities and technology enablers to Best-in-Class quality execution.

For the purposes of this study, Aberdeen has evaluated and classified manufacturers based on six key performance indicators that span the entire value chain. In the analysis, Aberdeen defines leading manufacturers as the top 20% of performers and shows that current top performance is:

*99% On-Time and Complete Shipments

*89% Overall Equipment Effectiveness (OEE)

*2.5 Hours Response Time to Non-Conforming Shipments

*99% Production in Compliance

*14% Recurring CAPAs

*65% Reduction in Engineering Change Orders

Putting these findings in context, Matthew Littlefield, a Senior Research Analyst with the Aberdeen Group states, "Manufacturing executives face many pressures today and often these pressures are competing when we talk about quality. For example, many manufacturers are currently attempting to simultaneously reduce cost while improving customer satisfaction. This new Aberdeen research will provide a roadmap for intelligently managing quality across the design to delivery business process, highlighting which business capabilities and technology enablers truly enable Best-in-Class performance."

A complimentary copy of this report is made available due in part by the following underwriters: Apriso and IQS. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=5978.

For additional access to complimentary Manufacturing Research, please visit http://research.aberdeen.com/index.php/-manufacturing.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen Group for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748.

© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com

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