BOSTON, MA--(Marketwire - August 6, 2009) - The latest research report from
Aberdeen Group, a Harte-Hanks Company
(
NYSE:
HHS), "
Closed Loop Quality Management: Improving Customer Focus
From Design to Delivery," has correlated specific business capabilities
and technology enablers to Best-in-Class quality execution.
For the purposes of this study, Aberdeen has evaluated and classified
manufacturers based on six key performance indicators that span the entire
value chain. In the analysis, Aberdeen defines leading manufacturers as the
top 20% of performers and shows that current top performance is:
*99% On-Time and Complete Shipments
*89% Overall Equipment Effectiveness (OEE)
*2.5 Hours Response Time to Non-Conforming Shipments
*99% Production in Compliance
*14% Recurring CAPAs
*65% Reduction in Engineering Change Orders
Putting these findings in context, Matthew Littlefield, a Senior Research
Analyst with the Aberdeen Group states, "Manufacturing executives face many
pressures today and often these pressures are competing when we talk about
quality. For example, many manufacturers are currently attempting to
simultaneously reduce cost while improving customer satisfaction. This new
Aberdeen research will provide a roadmap for intelligently managing quality
across the design to delivery business process, highlighting which business
capabilities and technology enablers truly enable Best-in-Class
performance."
A complimentary copy of this report is made available due in part by the
following underwriters: Apriso and IQS. To obtain a complimentary copy of
the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=5978.
For additional access to complimentary
Manufacturing
Research, please visit
http://research.aberdeen.com/index.php/-manufacturing.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers
demonstrable results. Having queried more than 30,000 companies in the
past two years, Aberdeen is positioned to educate users to action: driving
market awareness, creating demand, enabling sales, and delivering
meaningful return-on-investment analysis. As the trusted advisor to the
global technology markets, corporations turn to Aberdeen Group for insights
that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen or call (617) 723-7890, or to
learn more about
Harte-Hanks,
call (800) 456-9748.
© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
Matthew Littlefield, Aberdeen Harte-Hanks
(617) 854-5204
Matthew.littlefield@aberdeen.com