SOURCE: Accurence


April 04, 2011 12:45 ET

Accurence Introduces SettleAssist, the First Onsite Inspection and Scope Automation Solution for Wind and Hail Claims Adjustment

Also Announces Partnership and Implementation With Farmers Insurance

NASHVILLE, TN--(Marketwire - April 4, 2011) - Accurence, Inc. introduced today at the PLRB/LIRB 2011 Claims Conference in Nashville, Tennessee its hardware- and software-based solution, SettleAssist™, which drives unprecedented consistent accuracy in wind and hail claim settlements by standardizing and automating the onsite inspection and scoping process for property claims adjusters.

Before adjusters select line items from an estimating system, they face the nearly impossible task of determining an accurate scope of work while onsite. They must remember and comply with numerous company guidelines, location rules, and policy provisions; perform time-consuming and complex calculations; and select the correct line items and quantities from thousands of choices in an estimating system. These challenges -- combined with the use of pen and paper as inspection tools -- frequently result in inaccurate indemnity payments, inconsistency, inefficiency, exposure to costly lawsuits for the carrier, and reduced customer satisfaction.

SettleAssist™ -- Onsite Inspection Solution for Wind and Hail Claims
SettleAssist is a hybrid hardware and software solution that fixes the deficiencies of the onsite inspection and scope creation process, so that adjusters can focus on damage identification and evaluation, in addition to the customer experience.

  • Digital inspection tool (hardware): the adjuster's pen and pad of paper are replaced with a digital pen and paper smart forms or a smartphone application to gather inspection data at the loss site.

  • Decision intelligence engine (Software-as-a-Service): loss inspection data is transmitted wirelessly to the SettleAssist decision intelligence engine, a private cloud computing system which automates the following proactive steps within 90 seconds:

    • Validates inspection data
    • Builds a model of the situation
    • Applies rule sets based on guidelines, building codes, policy provisions, department of insurance regulations, aerial CAD data, cost estimating data, etc.
    • Automates the scope of repair
    • Integrates with a cost estimating system to generate an estimate

"Carriers are already using great estimating systems that determine labor and material costs," said Jake Labrie, VP of Business Development for Accurence. "By driving proactive process control and scoping automation upstream in the workflow, SettleAssist determines which line items should be in the estimate in the first place."

Accurence also announced today that Farmers Insurance, the third largest personal lines property and casualty insurer in the U.S., partnered with Accurence by beginning implementation of SettleAssist in August 2010. Today, over 700 Farmers personnel are already using SettleAssist. "SettleAssist provides accuracy and guideline change management benefits to our claims settlement process -- while the adjuster is onsite -- that were previously not possible," stated Rob Koch, Claims Assistant Vice President of Farmers Insurance. "Accurence is more than a business partner. They are an innovation mentor who helps us see the future and make it reality. They have successfully pioneered this category of onsite claims inspection and scope automation software."

"Farmers has been a phenomenal partner," added Romney Williams, President of Accurence. "Our successful implementation with Farmers helped us demonstrate that SettleAssist delivers on our mission of instilling trust and driving significant value upstream from estimating. We are excited by the strong interest in pilots we are receiving from several of the other top property insurers who are committed to innovation and improving their onsite inspection process for the benefit of their adjusters, managers, and customers."

About Accurence, Inc.

Accurence is a software-as-a-service solution provider that invented the onsite inspection and automated scoping software category for property insurance claims adjusters and roofing contractors in order to drive significant gains in accuracy, efficiency, consistency, and intelligence in property claims settlement. Founded in 2005 by experts in field services, disaster restoration, contracting, quality assurance, and property insurance, Accurence is a privately held company headquartered near the Rocky Mountains in Westminster, CO.

For more information, see us at PLRB/LIRB Claims Conference booth #826, contact Romney Williams at 303.500.5799 ext 308, or visit

SettleAssist is a trademark of Accurence, Inc. Farmers is a trade name and may refer to Farmers Group, Inc. or the Farmers Exchanges, as the case may be.

Contact Information

  • Press Contact:
    Romney Williams
    303.500.5799 ext 308
    Email Contact