SOURCE: Ace Hardware

Ace Hardware

June 05, 2013 11:00 ET

Ace Hardware Ranked Highest in Customer Satisfaction by J.D. Power and Associates Seven Years in a Row

OAK BROOK, IL--(Marketwired - Jun 5, 2013) - The J.D. Power and Associates 2013 U.S. Home Improvement Retailer Store Satisfaction Study(SM) again ranked Ace Hardware "Highest in Customer Satisfaction with Home Improvement Retail Stores, Seven Years in a Row." Ace has captured this ranking ever since the organization began researching the home improvement category seven years ago.

The company's network of stores has once more demonstrated its top-notch customer satisfaction, driven by Ace's heritage of meeting and exceeding customer needs for nearly 90 years.

"We believe we are blessed to be in the business of serving others," said John Venhuizen, President and CEO, Ace Hardware Corporation. "Receiving this award from our customers seven years in a row is an absolute honor and makes us even more determined to provide our neighbors with amazing customer service."

The J.D. Power and Associates study is based on responses from more than 4,100 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 803 on a 1,000-point scale. According to consumers, Ace performs particularly well in the staff and service and store facility categories. 

The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility. 

"We are grateful to our customers and so very proud of the entire Ace team, particularly our local Ace store owners and their associates," added Venhuizen.

About Ace Hardware
For nearly 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. In 2013, Ace ranked "Highest in Customer Satisfaction among Home Improvement Stores for the Seventh Consecutive Year," according to J.D. Power and Associates. With more than 4,700 hardware stores locally owned and operated across the globe, Ace is the largest hardware cooperative in the industry. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 14 distribution centers in the U.S and also have distribution capabilities in Shanghai, China; Panama City, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 60 countries. For more information on Ace, visit

Disclaimer: Ace Hardware received the highest numerical score among retail stores in the proprietary J.D. Power and Associates 2007-2013 Home Improvement Retail Store Studies(SM). 2013 study based on responses from 4,129 consumers measuring six stores and opinions of consumers who purchased a home improvement product or service within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed January-February, 2013. Your experiences may vary. Visit