SOURCE: Acronis, Inc.

March 03, 2009 09:00 ET

Acronis Advantage™ Offers Next-Generation Subscription-Based Support Program

World-Class Service Scaled to Meet Home and Corporate Backup and Recovery Needs

BURLINGTON, MA--(Marketwire - March 3, 2009) - Acronis®, Inc. (http://www.acronis.com), a provider of affordable, scalable storage management and disaster recovery software, today announced the global launch of the Acronis Advantage™ program, offering comprehensive, multi-level, subscription-based support and maintenance.

Acronis Advantage includes an enhanced self-service knowledge base library, expanded pay-per-incident support, and a multi-level subscription-based program. The same quality and variety of options are immediately available to customers around the world.

"A hallmark of exceptional support is a genuine focus on the customer -- various levels and modes of contact, training and attention to detail and, of course, price," said Ed Benack, Chief Customer Officer at Acronis. "Customers have come to expect rock-solid data backup, recovery and migration from Acronis, and now the new Acronis Advantage Program offers support levels from casual inquiry to 24x7."

Acronis Advantage Program Specifics

Acronis' new support and maintenance program offers organizations, businesses of all sizes and consumers:

--  A personalized and flexible array of services
--  Premier service levels featuring fast response times to critical
    issues
--  Direct interaction with knowledgeable Acronis support professionals
--  Available online training and demonstration content from field sales
    engineers
--  Help for organizations in meeting their service level agreement (SLA)
    and Continuity of Operations Programs (COOP) requirements
    

The two subscription-based support offerings within the program are designed specifically to meet business, education, and government needs. The first year of subscription to either of these levels is included with a purchase from the Acronis line of corporate products.

Acronis Advantage Standard - Offers users support during regular business hours from Monday through Friday via phone, chat, and email with one of Acronis' dedicated support professionals. In the event of a critical system error, a support professional will respond within one business day.

Acronis Advantage Premier - Offers users support 24 hours a day, seven days a week via phone, chat, and email. Acronis Advantage Premier customers receive priority support: in the event of a business-critical system error, customers will receive a first response from a support professional within one hour.

In addition to subscription-based support services, the Acronis Advantage program offers the following enhancements:

--  Support Wizard - A web tool designed to give customers rapid access to
    an issue-specific knowledge base that will help them solve problems and pre-
    load their issue into a support staff response system for faster solutions.
    
--  Expanded Knowledge Base Library - A database of newly updated articles
    detailing how to install various products, technical solutions, and other
    tips on how to get the most out of Acronis products. An enhanced search
    engine speeds access to relevant articles. The new knowledge base library
    can be found at www.acronis.com/support.
    
--  Pay Per Incident - Available for both home and corporate customers,
    Acronis now offers an expanded program that allows customers to purchase
    support for a single incident from one of Acronis' dedicated support
    professionals.
    

Availability

The full series of Acronis Advantage support offerings is immediately available to current and new customers worldwide at www.acronis.com/aa.

Contact your Acronis sales representative or partner for more information and pricing.

Current Acronis Maintenance and Priority Support (AMPS) customers

Customers holding contracts for Acronis' existing AMPS program will be served under the terms of those agreements up until the renewal date. When the contract comes up for renewal, a customer will be offered one of the new Acronis Advantage programs.

About Acronis

Acronis, Inc. is the leading provider of storage management and disaster recovery software. Its patented disk imaging and management technology enables corporations and individuals to move, manage and maintain digital assets in physical and virtual environments. With Acronis' backup, recovery, server consolidation and virtualization migration software, users protect their digital information, maintain business continuity and reduce downtime in computing environments. Acronis software is sold in more than 180 countries and available in 13 languages. For additional information, please visit www.acronis.com or contact media@acronis.com.

Contact Information

  • Press Contacts:
    Robert Thaler
    Acronis, Inc.
    Email Contact

    Acronis®, Inc.
    23 3rd Avenue
    Burlington, MA 01803