REDWOOD CITY, CA--(Marketwired - Feb 18, 2014) - Actiance, helping organizations benefit from communications, collaboration and social networking, today announced that its flagship governance solution Vantage is now a qualified Microsoft Lync 2013 call recording application. This designation is awarded through the Microsoft Lync Independent Software Vendor (ISV) qualification program and signifies that Actiance Vantage meets industry standards for performance, reliability and interoperability with Lync Server.
"With its qualification for Microsoft Lync, Actiance will be able to leverage the latest technology from Microsoft for the recording, storage and retrieval of communication," said Dan Benedict, Program Manager of Lync ISV Developer Programs.
Many organizations are required to capture and retain voice conversations across channels, including those that take place across Microsoft Lync 2013. As a Microsoft-certified solution, Actiance effectively mitigates the risk of costly sanctions and fines by helping businesses capture and archive both two-way and conference calls. The Actiance platform also consolidates control, monitoring and archiving of Microsoft Lync voice calls with other types of electronic communications that organizations are required to capture.
"When comparing solutions, the Vantage platform was the only option that had a really tight integration with the Lync product itself; it wasn't just a voice compliance product," said Jamie Wheeldon, IT Infrastructure Architect at Schroders. "It meant that we were able to capture the entire conversation on Lync, including instant messaging, from any location or handset. This, in combination with the fact that the platform was Microsoft certified, meant that Vantage was the obvious choice for our business."
In the UK, regulations set forth by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) require financial services firms to record both telephone conversations and all other electronic communications related to client orders and the conclusion of transactions in the equity, bond and derivatives market. In the US, the Dodd-Frank Act requires firms that trade in commodity interest to record all oral communications if gross revenues total over $5 million. These firms include futures commission merchants, introducing brokers and retail foreign exchange dealers.
Unlike disparate point solutions, Actiance enables organizations to record voice calls according to these types of regulations as part of a unified, comprehensive governance platform that also retains records for a multitude of networks.
"Our governance platform reaches a broad range of enterprises, and its depth of capabilities and effectiveness in addressing complex requirements makes it the ideal fit for heavily-regulated industries such as financial services," said Scott Whitney, VP Product Management of Actiance. "This certification is validation that we continue to achieve the highest standards in the solutions we deliver to customers, empowering them to optimally run their businesses with confidence in their compliance and security."
Actiance® is a global leader in communication, collaboration, and social media governance for the enterprise. Its governance platform is used by millions of professionals across dozens of industries. With the power of communication, collaboration, and social media at their fingertips, Actiance helps professionals everywhere to engage with customers and colleagues so they can unleash social business. The Actiance platform gives organizations the ability to ensure compliance for all their communications channels. It provides real-time content monitoring, centralized policy management, contextual capture of content, and smart archiving, which improves the efficiency and cost-effectiveness of eDiscovery and helps protect users from malware and accidental or malicious leakage of information. Actiance supports all leading social media, unified communications, collaboration, and IM platforms, including Facebook (FB), LinkedIn (LNKD), Twitter, Google (GOOG), Yahoo! (YHOO), IBM (IBM), Jive (JIVE), Microsoft (MSFT), Cisco (CSCO), and Salesforce.com (CRM).
Actiance headquarters are in Redwood City, California. For more information, visit http://www.actiance.com or call 1-888-349-3223.