SOURCE: ADAPT Software Applications

July 13, 2006 09:00 ET

ADAPT Software Applications Announces Major New Release of Customer Relationship Management Software

COSTA MESA, CA -- (MARKET WIRE) -- July 13, 2006 -- ADAPT Software Applications, Costa Mesa, Calif.-based developer of customer relationship management software, has announced ADAPTcrm v5.0, a major new release of its ADAPTcrm software targeted at manufacturers and distributors.

ADAPTcrm software combines collaboration, marketing, sales and extended services management in a single module, providing benefits that include single-point data entry and rapid learning. ADAPTcrm features "out of the box" integration to a wide variety of available ERP solutions, in effect, adding front-end CRM functionality with real-time synchronization of the CRM database with the customer, vendor, inventory, order entry, accounts receivable and accounts payable files of the supported ERP systems.

ADAPTcrm v5.0 adds support for Microsoft SQL Server 2005. It also features a new Executive View that enables managers to display charts of key sales and service statistics for easy graphical analyses. In addition Service Ticket charts provide management with greater insight into the performance of weekly or monthly services.

New features in ADAPTcrm v5.0 include a "new look" of updated displays that enhances visibility and utility. The updated interface includes new dashboard colors, new navigational bar displays, updated icons on dashboards and within records, resized data views in dashboards and dialog boxes, enhanced displays of records in resizable dialog boxes throughout the application and customizable display options in lookups. The latter permits changes of default settings for individual users or for all users. In fact, users can select options for their own client installations, while administrators can apply selections to either a selected user or globally to all users.

In addition, ADAPTcrm v5.0 enables users to sort records by either ascending or descending order.

ADAPTcrm v5.0 also includes new Calendar functionality that simplifies use with new displays and capabilities. Among the latter is the ability to "drag and drop" to move or delete appointments.

Other new additions to ADAPTcrm v5.0 include a myriad of new campaign tracking capabilities and the ability to customize accounts and contact records for each user through the assignment of user-defined forms. Email enhancements include support for GroupWise and email synchronization from Microsoft Outlook's Sent Items, as well as from subfolders under both Outlook's Inbox and Sent Items.

According to Marin Toader, ADAPT product manager, ADAPTcrm v5.0 incorporates the widest scope of features for manufacturers and distributors in the midrange CRM market. "ADAPTcrm v5.0 is a feature-rich, simpler, faster and more affordable alternative to traditional, modular CRM suites. It specifically addresses the key failure points of most CRM systems -- ease of use, integration, industry focus and customization."

ADAPTcrm incorporates a highly intuitive user interface. Some new users may be able to immediately navigate around the system without formal training or reading a single page of product documentation.

ADAPTcrm's ease-of-use is further extended through a continually expanding knowledge base. When a user makes a query about system use, features, procedures and other items, the response is added to a knowledge base. Thus, users have the option of first searching the knowledge base through natural language queries to determine if answers already exist.

ADAPTcrm v5.0 is now available.

About ADAPT Software Applications

Established in 1993, ADAPT Software Applications is a leading provider of fully integrated, front-to-back-office CRM solutions for small- to medium-sized businesses. ADAPTcrm software combines collaboration, executive management, marketing, sales, service, fulfillment and ERP integration in a single, enterprise CRM solution.

The core competency of ADAPT Software Applications, Inc. lies in client/server and Web-based rapid application development with expertise in various platforms, operating systems and database management systems.

For information, call Tracy Stanz, ADAPT Software Applications, (714) 389-1584 or email: tstanz@adaptcrm.com.

Contact Information

  • Contact:
    Tracy Stanz
    ADAPT Software Applications
    (714) 389-1584
    Email Contact