SOURCE: Adaptive Planning

Adaptive Planning

December 19, 2013 08:00 ET

Adaptive Planning Named #1 in Overall Customer Satisfaction Among Largest BPM Vendors, Outscores IBM, Oracle, SAP in 11 Categories in BPM Partners Pulse of Performance Management Survey

Adaptive's Cloud Corporate Performance Management Alternative Ranks Above All Legacy Providers

PALO ALTO, CA--(Marketwired - Dec 19, 2013) - Adaptive Planning, the worldwide leader in cloud-based business and financial analytics solutions for companies and nonprofits of all sizes, announced that BPM Partners has ranked Adaptive Planning #1 in overall satisfaction among leading BPM vendors and #1 in 10 key categories in the BPM Partners 2013 Pulse of Performance Management Survey.

Adaptive Planning beat the rest of the vendors listed in the extended and established section of business performance management (BPM) and business intelligence (BI) solutions that were also evaluated within the survey, including Oracle Hyperion, IBM Cognos, and SAP BPC based on the most current BPM Pulse satisfaction data available for each vendor.

"Adaptive Planning has once again received outstanding feedback across the board from its customers worldwide, in everything from the sales process, to support and implementation, to overall functionality and ease-of-use," said Craig Schiff, CEO of BPM Partners. "Adaptive Planning has steadily kept ahead of the increasing demand for cloud-based applications, most recently by making improvements to its visual analytics and financial consolidation solutions that have received overwhelmingly positive reviews from Adaptive Planning customers and industry analysts. These advances have clearly resonated with their customers as evidenced by their high satisfaction ratings. We believe the success of Adaptive Planning is having a real impact on the pace at which companies are turning to cloud-based applications to replace on-premise legacy solutions."

Compared to extended and established legacy solution providers, Adaptive Planning received the top rating in the following 11 categories.

  • Overall Customer Satisfaction
  • Price & Value
  • Functionality
  • Ease-of-Use
  • Ease-of-Implementation
  • Quality of Product and Service
  • Support Documentation
  • Training
  • Consulting
  • Customer Communication
  • Sales Process

BPM Partners' 2013 survey uses overall customer satisfaction as the main metric to rate each vendor. Adaptive Planning received the top overall satisfaction score among the leaders of 4.65; one of the highest scores any vendor has ever received within BPM's survey.

"Adaptive Planning has consistently scored extremely well in our annual customer satisfaction ratings. This is particularly impressive considering their rapid growth and pace of product development," added Schiff.

"BPM Partners' latest survey results reflect an accelerated worldwide trend of companies adopting our cloud applications over complex, costly legacy software," said Greg Schneider, VP of Marketing at Adaptive Planning. "It is clear that business leaders recognize the limitations of on-premise applications and the countless benefits of cloud-based solutions, such as significant improvements in productivity, flexibility, and collaboration. Adaptive Planning is committed to leading this trend by empowering users to take swift and appropriate action without depending on IT to manage antiquated tools."

Click to Tweet: [Congrats @AdaptivePlans on #1 #CustomerSatisfaction rating in 2013 Pulse of Performance Management Survey by @BPMTeam!]

About BPM Partners

BPM Partners is the leading independent authority on business performance management (BPM) and business intelligence solutions. The company helps organizations address their budgeting, planning, financial reporting, regulatory compliance, profitability optimization, key performance indicator (KPI) development, and operational performance challenges with vendor-neutral experts who can guide companies through their BPM initiatives from start to finish while both reducing risk and minimizing costs. For further details, go to Follow BPM Partners on Twitter @BPMTeam.

About Adaptive Planning

Adaptive Planning is the worldwide leader in cloud-based business analytics solutions for companies and nonprofits of all sizes. The company's software as a service (SaaS) platform allows finance and management teams to work together to plan, monitor, report on, and analyze financial and operational performance. With capabilities for budgeting, forecasting, reporting, consolidation, dashboards, and business intelligence, Adaptive Planning enables finance, sales, and other business leaders to make better, faster, more collaborative decisions that drive a true competitive advantage.

Adaptive Planning is used by over 1,800 organizations worldwide, from midsized companies and nonprofits to large corporations, including AAA, Boston Scientific, CORT, Konica Minolta, NetSuite, Philips, and Vail Resorts. The company is the #1 fastest growing cloud business analytics and CPM software company on the Deloitte Technology Fast 500™ list; and ranks #1 in customer satisfaction in independent industry surveys. With customers and partners in nearly 100 countries worldwide, the company has the strongest channel ecosystem in the cloud CPM space, with worldwide partners including Armanino, Intacct, IntuitiveTek, Plex Systems, SAP, and NetSuite, which offers a specialized version of Adaptive Planning as the NetSuite Financial Planning Module. Adaptive Planning is headquartered in Palo Alto, Calif. and is funded by Bessemer Venture Partners (BVP), Norwest Venture Partners (NVP), Royal Bank of Canada (RBC), ONSET Ventures, Monitor Ventures, and Cardinal Venture Capital.

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