SOURCE: Mattersight Corporation
CHICAGO, IL--(Marketwired - Dec 17, 2013) - Mattersight Corporation (NASDAQ: MATR), a leading provider of big data enterprise analytics, today announced the United States Patent and Trademark Office has issued two new patents (U.S. Pat. 8,594,285 and 8,611,523) to the company. The '285 patent expands upon the company's previous patents in the area of applying psychological behavioral models to automatically analyze customer interactions. The '523 patent expands upon the company's previous patents in the area of analyzing, understanding, and classifying interactions, including analyzing the effectiveness of sales, retention, and collections negotiations.
Mattersight's patented methods and systems automatically analyze unstructured voice and text interactions, creating hundreds of new data attributes on human behavior on every interaction. Combining Mattersight's innovative technology with a strong competency and expertise in managing big data, every day Mattersight captures and creates over 70 trillion data attributes, applies over 8 million algorithms, executes over 250 billion computations, and processes over 350 TB of data.
To learn more about Mattersight, please visit www.mattersight.com.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting www.mattersight.com.