January 08, 2013 08:30 ET

Aegis Positioned in 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide by Leading Industry Analyst Firm Gartner

DALLAS, TX and MUMBAI, INDIA--(Marketwire - Jan 8, 2013) -  Aegis Limited, a global outsourcing and technology services company and part of the $27 billion Essar Group, announced today that it was one of 18 global outsourcing companies to be evaluated in Gartner Inc's 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide, in a report published on December 24 2012, by TJ Singh and Johan Jacobs.

The 2012 Gartner report evaluates service providers based on their global Customer Management Contact Center BPO capabilities across the Americas, EMEA and Asia/Pacific. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.

As per the report -- Companies considered for evaluation in this research act as advisors, and provide implementation and management services that encompass most or all levels of a CM contact center BPO services. The scope of services includes the management of service provider employees to the delivery of CM contact center BPO services to the management of customer experience.

Sandip Sen, Global CEO at Aegis, said, "We believe the 3rd consecutive year of Aegis being positioned in the Gartner Magic Quadrant for the CM Contact Center BPO, Worldwide is testimony to our ability in the seamless delivery of end-to-end Customer Lifecycle Management services. At Aegis, our deep domain and technology expertise along with global delivery model is shaping the next generation multi-channel customer experience services."

Aegis has made significant investments in vertical industry markets and customer experience management, such as its partnership with Customer Operations Performance Centre (COPC), to add measurable business value to its clients.

The company has more than 55,000 employees based in 56 centers across 13 countries. Its primary focus is on vertical industry markets, including telecommunications, financial services, healthcare, and travel and hospitality.

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Aegis
Aegis is a global consulting, technology, outsourcing, and training company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with 60,000 employees. Aegis services more than 300 clients from verticals such as Banking, Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by the Essar Group, a $27 billion conglomerate. For more information, visit, on Twitter @aegisonline or

Contact Information

  • Media contacts
    Kevin Nolan

    Head of Marketing (Americas)
    Aegis Limited
    Email Contact

    Danveer Bhasin
    Senior Manager of Marketing
    Aegis Limited
    Email Contact

    Essar media contacts
    Manish Kedia
    Senior VP Corporate Affairs
    Essar Group
    Email Contact