SOURCE: Aegis Global Communications

Aegis Global Communications

January 21, 2011 12:03 ET

Aegis Positioned in Magic Quadrant for Customer Management Contact Center BPO Worldwide by Leading Industry Analyst Firm

DALLAS, TX and MUMBAI, INDIA--(Marketwire - January 21, 2011) - Aegis Limited, a global outsourcing services company and part of the $15 billion by revenue Essar Group, announced today that it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO Worldwide, 2010, published in December 2010.

Sandip Sen, President - Americas and Chief Marketing Officer, Aegis Limited, said, "I am pleased that Aegis has been recognized by Gartner in their Magic Quadrant for Customer Management Contact Center Worldwide, BPO 2010. As a global player with presence across 11 countries, Aegis is committed to providing our customers with right-shoring solutions that enable them to enhance the end-user experience."

According to the Gartner report, "Customer Management contact center BPO adoption is expected to expand in the near term as buyers shift their focus from just cost containment to include revenue generation and service improvements. This is anticipated to parallel a macroeconomic shift toward a return to growth, especially in developed economies. The forecast for 2010 and beyond has an expected year-over-year growth rate of 6.2% in 2011 and 6% in 2012."

The research evaluates service providers on their capabilities across the Americas, EMEA and Asia/Pacific. The companies considered for this Magic Quadrant have a blend of business, organizational, vendor/product, industry, CM BPO program and project management expertise. They showcase the ability for innovation with capabilities to deliver CM contact center BPO services through an onshore, nearshore or offshore (global) service delivery model.

Gartner's inclusion criteria for this Worldwide Magic Quadrant include demonstrating worldwide revenue of a minimum $500 million or minimum 25,000 CM contact center BPO full-time equivalent agents. Apart from these criteria, the companies considered for this Worldwide Magic Quadrant have to demonstrate a global/multi-country base of operations with a commitment to CM contact center BPO services, showcase capabilities to serve clients globally with a market share and diversified client base in at least two regions globally.

About Aegis
Aegis is a world-leading outsourcing services partner for more than 150 clients and with over two decades of leadership in total customer lifecycle management. The company has more than 50,000 employees across 47 locations, with a presence in 10 countries, serving verticals such as BFSI, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Technology. The company specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences -- across business processing, technology, and shared services -- and offers customized engagement models to further facilitate the ease of doing business. Aegis is wholly owned by the Essar Group -- a $15 billion conglomerate. For more information, please visit

About the Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendor's measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact Information

  • Aegis media contacts:
    Rabin Ghosh
    Corporate Communications
    Email Contact

    Kevin Nolan
    Senior Director of Marketing
    Email Contact