SOURCE: Aegis Limited

Aegis Limited

March 15, 2010 12:35 ET

Aegis Receives 2009 MVP Quality Award From Customer Interaction Solutions® Magazine

MUMBAI, INDIA and IRVING, TX--(Marketwire - March 15, 2010) - Aegis Limited, a leading global business process outsourcing (BPO) provider and part of the Essar Group, today announced that it has been named a recipient of a 2009 MVP Quality Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.

Customer Interaction Solutions magazine recognized companies that have exemplified the highest commitment to quality, excellence and customer service with an MVP Quality Award. Again this year, a select group of contact center industry standouts have been bestowed with gold, silver and bronze MVP Quality Awards in various categories.

Aparup Sengupta, Managing Director and Global CEO of Aegis, commented on this occasion, "We are extremely pleased and honored to get the MVP Quality Award. This award is recognition of our commitment to maintaining high ethical standards, rigorous business policies, and offering cost-effective, high-quality solutions to our clients across the world." Elaborating on the Aegis approach, Mr. Sengupta said, "We believe that an effective quality program is one that gets integrated with business operations and the culture of the organization. We will continue to delight our clients with the high-quality services they have come to expect from us."

"Our editors at Customer Interaction Solutions are proud to grant a Bronze MVP Quality Award to Aegis for their excellence in taking and improving quality measures. They have demonstrated their ability to create a sense of community within their company, while providing the best service to their clients," said Rich Tehrani, CEO, TMC. "Aegis has demonstrated a commitment to high ethical standards, stringent policies and challenging goals."

The 17th Annual MVP Quality Award winners will be published in the February 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.

About Aegis

Aegis is a global leader in business process outsourcing (BPO) and has over two decades of leadership in customer lifecycle management. Built on the mantra of personalized solutions and the co-creation of value, Aegis is one of the fastest growing BPO companies in the world. An Essar Group enterprise, Aegis offers the benefits of a global delivery model, strong financial strength, deep industry expertise, comprehensive and flexible solution offerings, and a rich international talent pool. Aegis services more than 135 clients from 41 delivery centers with more than 39,000 employees across India, the Philippines, United States, Costa Rica, New Zealand, Sri Lanka, Australia and South Africa. For more information, please visit www.aegisglobal.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.

Contact Information

  • Aegis media contacts:

    INDIA
    Rabin Ghosh
    Corporate Communications
    Phone: +91 99 301 36268
    Email: Email Contact

    USA
    Peter Hargittay
    Aegis Marketing, Americas
    Phone: +310.824.6182
    Email: Email Contact

    TMC media contact:
    Jan Pierret
    Marketing Manager
    Phone: +1 203-852-6800, ext. 228
    Email: Email Contact