SOURCE: Aeroprise Inc.

July 13, 2005 13:00 ET

Aeroprise Announces Full-Featured Smart Client for BlackBerry® Handhelds

Over the Air Downloadable Client Enables Seamless Offline and Online Interaction With Service Management Applications

Aeroprise's Smart Client for BlackBerry Handhelds to Be Demonstrated at the 2005 BMC Remedy User Group Conference in San Jose July 12-15

SAN JOSE, CA -- (MARKET WIRE) -- July 13, 2005 -- Aeroprise, Inc., a leading provider of Mobile Service Management solutions, today announced the release of its smart client for BlackBerry handhelds. This client is a key component of its Mobile Service Management product suite that includes the mobile application gateway, alerting engine, personalization and administration consoles and automatic device optimization module. It provides end-users with seamless online and offline interaction with business critical data from backend Service Management applications.

Live demonstrations of the BlackBerry client are available at the 2005 BMC Remedy User Group Conference July 12-15 in San Jose, CA. Aeroprise also supports online and offline operation on other leading mobility platforms like Windows Mobile PDAs, Palm-powered handhelds, bar-code scanners, and internet enabled phones.

Key features of the new smart client include:

--  Pre-built adapters for leading Service Management applications like
    Remedy from BMC Software which deliver the same 1-hour install that has
    made Aeroprise a global leader in Mobile Service Management
--  Local storage lets users interact with up to thousands of records
    offline simultaneously
--  Two-way actionable alerts that integrate with BlackBerry notification
    mechanisms and include a local inbox that stores and categorizes critical
--  Improved user interface and support for BlackBerry OS 4.0 and above
--  Support for complex client-side workflow to provide a desktop-like
    experience on small form-factor devices
--  Search for records stored locally or on remote servers
--  Ability to do offline and near-line two-way updates with backend
--  Full compatibility with Aeroprise's industry-leading mobile
    Personalization Engine
According to Michael Luttmann of BAE Systems, who implemented Aeroprise for Nextel and Cingular BlackBerry handhelds at the Peterson Air Force Base in Colorado Springs, Colorado: "We're able to execute on our goal of providing superior service to Peterson's 6,000 employees with Aeroprise and BlackBerry. Our mobile solution significantly increases the value of our support applications by making critical data available when and where problems occur."

Customers like Peterson Air Force Base that need to streamline service delivery processes are benefiting today from Aeroprise and BlackBerry. Desktop-based Service Management applications store critical enterprise data but users that rely on it work in the field. The major problem that has delayed the proliferation of mobile solutions in complex enterprise environments is that each user only needs 5-10% of the functionality of desktop applications -- and that 5-10% is different for each one. Aeroprise has solved that problem with its Personalization Engine. With the release of the smart client for BlackBerry, the core features that have made Aeroprise the most popular Mobile Service Management solution are now accessible to more than three million users that have made BlackBerry the most popular mobile platform for enterprise customers.

This unique approach to mobile solutions turns small-screen handheld devices into powerful business tools that make traditional mobile devices like laptops obsolete for field service technicians. According to Dr. Peter Bishop, Aeroprise Chief Technical Officer: "The smart client for BlackBerry is a significant step toward executing on our vision of universal mobile personalization. We're pleased to see how positively customers are reacting to it. The BlackBerry platform continues to be popular within our user base and we intend to continue enhancing our support for BlackBerry handhelds. We look forward to working with Research in Motion to provide the best mobile solutions for the enterprise market in the months and years ahead."

Michael Luttmann will be presenting a case study describing the benefits that the Peterson Air Force Base is experiencing from their Aeroprise deployment at the BMC Remedy User Group conference. The session is titled "Flying High: US Air Force's deployment of Aeroprise with Remedy over BlackBerry handhelds" and will take place July 13, 2005 at 10:15 AM PDT.

Aeroprise Online Product Demo

To view an online demo of the Aeroprise solution or to learn more about how other companies are using Aeroprise to reduce costs and improve productivity, please visit the Aeroprise website at Aeroprise products are available to qualified customers for a free trial. Write to or call toll-free +1(866) 809-9102 for more information.

About Aeroprise:

Aeroprise is a leading provider of enterprise mobile connectivity to Service Management applications. Fortune 500 companies, public institutions, and universities around the world use Aeroprise's award-winning products to mobilize custom-built and out-of-the-box applications for all major mobile devices and networks. Aeroprise is credited with having solved three key technical problems that have delayed the proliferation of enterprise wireless solutions: end-user personalization, automatic device optimization, and deployment without programming. Aeroprise's products have been widely recognized for being installable in under an hour, configurable by end-users, and supporting wireless, offline, and sporadically connected devices. Aeroprise was recently awarded first prize at Mobile Showcase 2005 for having "the most relevant products for today's mobile and wireless enterprise market." Aeroprise is headquartered in Mountain View, CA. Visit to learn more.

About Remedy:

Remedy, a BMC Software business unit, delivers Service Management software solutions that enable organizations to align internal and external service and support processes to business goals. More than 10,000 customers worldwide, from small and medium businesses to global enterprises, have chosen Remedy software to automate their support processes, improve service levels, manage assets, and lower costs. Remedy's highly flexible, best-practice applications enable enterprise-wide Business Service Management, and allow customers to easily adapt to unique and changing requirements.

Remedy customers include 80 percent of Fortune 100 companies and 50 percent of Global Fortune 500 companies. Remedy customers worldwide have employed solutions developed throughout the company's 14 years of product evolution and investment. Locate additional information at

About BMC Software:

BMC Software, Inc. (NYSE: BMC) is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit

Aeroprise, the Aeroprise logo and Aeroprise Mobile Gateway are trademarks or registered trademarks of Aeroprise, Inc. Remedy, Remedy Corporation, AR System and Action Request System are trademarks of BMC Software, Inc. All other trademarks mentioned are the property of their respective owners.

Copyright © 2004 Aeroprise, Inc.

Contact Information

    Anand Chandrasekaran
    Aeroprise, Inc.
    650.404.1188 x 101
    Email Contact