SOURCE: Aeroprise

January 28, 2008 09:01 ET

Aeroprise Mobilizes BMC Service Desk Express™

New Mobile Service-and-Support Solution Addresses Growing Need Among Midsize Businesses to Extend the Help Desk to the Field

MOUNTAIN VIEW, CA--(Marketwire - January 28, 2008) - Aeroprise, the leading mobile service management company, today announced the availability of Aeroprise Mobility for BMC Service Desk Express™, an out-of-the-box solution that extends to handheld devices the power of BMC Software's IT service management application for midsize businesses.

The new solution is Aeroprise's latest product for midsize businesses in need of mobile solutions that quickly and easily integrate with service-and-support backend systems. It reflects a growing demand for affordable, full-featured solutions for companies that don't have the resources and time to sustain traditional mobile enterprise software deployments. Aeroprise already mobilizes BMC Remedy, a leading help-desk application for large enterprises.

"Midsized businesses have the same requirements for mobile solutions as large enterprises, but they traditionally have been under-served by the vendor community," said Dan Turchin, co-founder and CEO of Aeroprise. "We are reversing this trend by delivering the industry's first mobile BMC Software service management solution designed specifically for midsize companies that want to lower IT support costs and improve customer satisfaction. Aeroprise will continue to provide wireless products for all companies based on business needs -- not size."

Aeroprise Mobility for BMC Service Desk Express, which installs in hours on both standard and customized applications, extends the functionality of office-based IT service management to any handheld device. Unlike most mobility solutions, Aeroprise requires no additional programming.

Users can immediately receive, update, reassign, search and create new trouble tickets, asset tags and change requests on BlackBerry and Windows Mobile devices, cell phones and barcode scanners.

Service updates entered by support technicians on handheld devices are automatically mirrored in the backend system. Authorized users can configure the Aeroprise solution through a Web-based console to determine which BMC Service Desk Express features they want to mobilize, including alerts, rules and workflow. Customers deploying Aeroprise Mobility for BMC Service Desk Express can choose between a perpetual-pricing license model or a monthly per-user subscription fee.

Beta of Aeroprise Mobility for BMC Service Desk Express will begin in February. The product will be commercially available in April.

About Aeroprise

Aeroprise, Inc. is the world's most-deployed software for mobilizing IT service management. Fortune 500 companies, midsize businesses and public institutions use Aeroprise to extend help desk, asset management and change management functionality to BlackBerry and Windows Mobile devices, cell phones and barcode scanners. Aeroprise lowers IT support costs, improve customer satisfaction and reduce critical asset downtime. Applications are automatically tailored to the mobile device, and Web-based personalization consoles enable unlimited user configurations. Aeroprise installs quickly, is pre-integrated with custom and off-the-shelf applications and inherits existing rules and workflow. Headquartered in Mountain View, California, Aeroprise is a privately held company.

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