SOURCE: Advanced Solutions International

Advanced Solutions International

January 05, 2011 09:00 ET

AGN International - North America Enhances the Member Experience With Social Networking for iMIS

Association Streamlines Member Communication and Improves Operational Processes by Integrating Community-Building Platform and Member Management Software

ALEXANDRIA, VA--(Marketwire - January 5, 2011) - Advanced Solutions International (ASI), the largest, privately-owned global provider of software for member and donor-based non-profits, today announced that Social Networking for iMIS has helped AGN International - North America improve its members' experiences. The association used the community-building platform, developed by GoLightly, to streamline member communication and improve its operational processes.

With Social Networking for iMIS, AGN International - North America was able to create and organize all of its member-only content, including webcasts and audio files, in a single, private knowledge bank, so that members can easily find, comment on and share the information. By integrating GoLightly's software with its member management software system, iMIS, the association also saved significant staff time by eliminating the need to rekey information, freed up IT resources by only managing a single system, and got true 360-degree profiles of its members and their activities.

Key Facts

  • AGN International - North America's previously used an expensive yet limited tool to communicate with and supply information to its members. It also found its previous email listserve to be difficult to manage and prone to delivery problems. The association needed a one-stop shop for content for its members, as well as a way to reach out to them using a mass email system directly from iMIS.

  • With Social Networking for iMIS, AGN International - North America was able to automatically upload and archive all of its member-only content, and provide members with easy access to the files. If members don't have time to go to the knowledge bank, they can send an email using the community-building platform's listserve functionality and immediately get 10-15 answers back from their peers. The association recently saw more than 50,000 emails be sent through the system in just one month. 

  • Along with its limitations, the association's previous product also had almost no technical support. AGN International - North America has been pleased with the assistance it has received with Social Networking for iMIS; GoLightly has been quick and responsive when attending to the association's software issues and enhancement suggestions.

Supporting Quotes

  • "Social Networking for iMIS was the best solution out there for our organization. Our new online community has become the focal point of our members' experiences, and plays a central role in their continued professional development," said Mark Pigg, director of internal information systems for AGN International - North America. "We look forward to introducing additional social networking features to our members, as we continue to grow our online activity."

  • "We are pleased to see that Social Networking for iMIS has more than met AGN International - North America's needs -- as well as those of its members," said Bob Alves, chairman and CEO of ASI. "This is yet another example of how our technology is in alignment with non-profits' long-term goals, and how we strive to keep them as 'customers for life.'"

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Tags
ASI, iMIS, AGN International, North America, Social Networking for iMIS, GoLightly, member, association

About ASI
Advanced Solutions International (ASI) is the largest, privately-owned global provider of web-based software for member and donor-based non-profits, and has served nearly 3000 customers and millions of users worldwide since 1991. ASI is the developer of iMIS, an upgradeable, software solution for managing associations, membership, non-profits and fundraising. iMIS 15, the latest evolution of iMIS, leverages Microsoft's .NET development platform to provide a flexible and open web-based solution. For more information, please visit www.advsol.com

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