SOURCE: Cistera Networks, Inc.

January 23, 2007 07:00 ET

AirMed International Offers Customers "Peace of Mind" With Cistera Networks' Quality Assurance Solutions

DALLAS, TX -- (MARKET WIRE) -- January 23, 2007 -- Cistera Networks (OTCBB: CNWT), a leading provider of enterprise application platforms and engines for IP Communications, announced today that AirMed International, LLC of Birmingham, Alabama, has added new features and functionality to its Cisco IP Communications deployment with the addition of Cistera's Quality Assurance and Compliance Solution. This system enhancement will support AirMed's commitment to continuously improve customer care and responsiveness.

AirMed's highly experienced flight and medical crews are accustomed to the intricacies of providing long distance transports, completing over 10,000 missions in over 150 countries on six continents. Over the past two years, AirMed has flown to more than 125 foreign destinations on five continents, visiting 56 of those within the past twelve months to provide global medical evacuation services for its members. AirMed owns and operates its own aircraft and employs medical staff to provide hospital quality care in the air. AirMed provides "peace of mind" for its members -- describing membership as "like an auto club except you're the car."

With members depending on the company's 24x7 medical communications center to provide help anywhere in the world whenever it is needed, the company deployed a Cisco Unified Communications solution. To maximize the functionality of the solution, it incorporated the CisteraConvergenceServer™ (CCS), the popular enterprise application platform for IP Communications. AirMed deployed Cistera Networks' CallCenterRecordEnhanced™ (CCRE) to provide continuous call recording, monitoring and archiving at its medical communications center, and licensed QuickRecord™ (QR) for users at other locations. By recording all calls into the medical communications center, the company is able to document its response to each request for assistance, and archive the files for reference. Other features of CCRE allow for supervisors to monitor calls for quality assurance purposes. Incorporating QR provides recording capabilities on an "as needed" basis.

"Cistera has provided significant added value to our IPT investment, enabling us to better serve our members," commented Robert Carver, IT Director at AirMed International. "The implementation went smoothly, and we have had excellent post-implementation support."

"AirMed is a good example of how IP Communications can become a strategic competitive advantage through the enablement of unmatched customer responsiveness. It is hard to find an industry where customer responsiveness and quality assurance are more critical than healthcare," said Greg Royal, CTO for Cistera Networks. "We are proud to have built a product that helps customers reach these new levels of customer service."

The CisteraConvergenceServer (CCS), with its robust suite of application engines, offers comprehensive solutions sets for vertical markets including Financial Services, Education, Government and Healthcare that deliver the functionality to enhance productivity and extend the capabilities of the IP Communications network. The CCS adds critical competency and features such as text and audio broadcasting, messaging, recording and content streaming within a Cisco Communications environment. Cistera has platforms that support 100 to 100,000 users.

About: Cistera Networks

Cistera Networks makes Application Driven Telephony a reality by setting the new standard in advanced IP phone application platforms and engines for IP Communications environments. The Cistera ConvergenceServer™ (CCS) uses the successful Cistera Enterprise Platform for IP Communications to provide Unified Application Administration and Fault and Performance Management for successful IP Communications Application deployments. Cistera provides advanced technology for numerous vertical markets including education, finance, healthcare and government. Cistera Networks maximizes IP phone intelligence -- taking it to an entirely new level.

About: AirMed

AirMed, a FAA Certified Commercial Air Carrier (#MDGA382G) with worldwide operating authority, provides air ambulance transportation prominent health care organizations, well-respected Medical Centers, and US Embassies. AirMed's standards of excellence are reflected not only within its company's mission statement, but also in its continued exemplary accreditation status with the Commission on Accreditation of Medical Transport Systems (CAMTS) -- the organization recognized as setting the standards in the air ambulance industry. AirMed International proudly maintains company-wide CAMTS accreditation and is an approved air carrier for the U.S. Department of Defense (DoD) Commmercial Airlift Review Board (CARB) as part of the DoD Air Transport Program.

This release may be deemed to contain forward-looking statements that are subject to the safe harbor provisions of the Private Litigation Reform Act of 1995. These forward-looking statements include, among other things, statements regarding future events and the future financial performance of Cistera Networks that involve risks and uncertainties. Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results. Readers are referred to the documents filed by Cistera Networks with the SEC, specifically the most recent reports on Form 10-K and 10-Q, each as it may be amended from time to time, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements.

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