Contact Center Employer of Choice

Contact Center Employer of Choice

July 30, 2009 09:00 ET

Albridge Solutions Receives Prestigious Contact Center Employer of Choice® Certification Award in 2009

LAWRENCEVILLE, NEW JERSEY--(Marketwire - July 30, 2009) - CCEOC Inc. announced today that PNC Global Investment Servicing's Albridge Solutions business unit achieved the Bronze level Contact Center Employer of Choice® (CCEOC) designation.

Albridge's client services and support operation joins an elite group of contact centers rewarded by this unique designation. As a Contact Center Employer of Choice®, Albridge is recognized as an industry leader and one of the best contact centers to work for in North America. Through the programs' in-depth reporting and analysis, management is provided with a clear understanding of key employee motivation, satisfaction drivers and opportunities for continuous improvement.

"Albridge is dedicated to being an employer of choice at all levels of the organization," said Jeff Doran, president of CCEOC Inc. "Achieving the CCEOC designation shows a tremendous commitment to providing a great work experience for their employees and a great service experience for their customers."

"The CCEOC program stands for the things that are important to us-employees, customers, shareholders, culture and community. Through the CCEOC analysis and review, we gained tremendous insight into the motivators that drive employee behavior," said Alex Sauickie, Managing Director of operations and services, Albridge Solutions. "We've implemented programs targeting critical areas, including training and development and employee involvement, and have witnessed significant improvements in satisfaction, engagement and morale across the team. We are committed to continuously improving, and have our sights set on achieving the Gold designation next year."

The Contact Center Employer of Choice® award is the industry standard for developing and branding people-centric contact centers. The program helps contact centers improve their ability to attract, retain and engage top talent. The designation is valid for 12 months. Companies are evaluated on an annual basis to determine their CCEOC standing for that year. There are four levels to the designation: Bronze, Silver, Gold and Platinum. The designation levels are determined by employee opinion, not management perception. Contact centers of any size, type or geographic location can become CCEOC certified. Certified contact centers include FedEx, HILTI North America, CAA, The Shopping Channel, Scotiabank, AIR MILES, CIBA Vision, Rogers Communications, Roche Diagnostics and Davis & Henderson, to name a few.

Once the designation is achieved, the contact center is profiled on the CCEOC corporate Web site:, receives a prestigious framed certificate and is promoted through various print and electronic media.

About PNC Global Investment Servicing

PNC Global Investment Servicing ( is a leading provider of processing, technology and business intelligence services to asset managers, broker/dealers and financial advisors worldwide. PNC Global Investment Servicing offers fund accounting and administration, custody, transfer agency, alternative investment, subaccounting, managed account and wealth management reporting services, representing $2 trillion in total assets.

The PNC Financial Services Group, Inc. ( is one of the nation's largest diversified financial services organizations providing consumer and business banking; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management; asset management and global fund services.

About CCEOC Inc.

CCEOC Inc. is an experienced team of contact center experts, academics and analysts. CCEOC provides a wide variety of innovative programs to help build high-morale, high-performance contact center cultures.

CCEOC Inc. administers and delivers the Contact Center Employer of Choice® Certification and Development program - the standard in building and branding people focused contact centers. Regional, national and international operations have been recognized through this powerful program. CCEOC experts work with clients at all levels to develop and advance their corporate cultures. For more information on the Contact Center Employer of Choice® Certification program or to find out more about CCEOC education and development services, please email or call 416 886-7007.

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