SOURCE: UC4 Software

UC4 Software

April 27, 2009 09:00 ET

Albuquerque/Bernalillo County Water Utility Authority Implements UC4 to Help Automate Processes

UC4 Workload Automation Suite Automates Previously Manual Handoffs to Oracle® Utilities Customer Care & Billing; Simplifies Implementation and Improves Customer Service

BELLEVUE, WA--(Marketwire - April 27, 2009) - UC4 Software, a leading provider of workload automation, job scheduling and IT process optimization solutions, today announced that Albuquerque/Bernalillo County Water Utility Authority (ABCWUA) has implemented UC4 Workload Automation Suite to help automate business processes. Using UC4, ABCWUA is able to deliver low-cost, secure, scalable and speedy customer processing.

"UC4 not only provides a premium product that eliminates the worry that all your billing and payment batch processes are running at night, but they have relieved many of our stresses as a project team on a tight go-live schedule," said René Newton, applications development manager, and project manager for the CC&B team, Albuquerque/Bernalillo County Water Utility Authority. "UC4 worked with us on training and support on short-notice timelines, provided quick and in-depth responses to our installation and threading questions and concerns, and provided us the answers and solutions we needed."

UC4 Workload Automation Suite works with Oracle® Customer Care & Billing (CC&B) by automating many of the common manual handoffs that occur throughout billing and financial processes. CC&B jobs and job streams can be imported into UC4's Workload Automation Suite, and once imported, easily modified to meet the specific needs of an organization. Processes become visible, fully auditable and easier to maintain through UC4 and the end-to-end business process is accelerated. UC4 integrates with Oracle CC&B version 2.2 and can adapt to its new lightweight batch submission scripts and technology.

"Albuquerque/Bernalillo County Water Utility Authority turned to UC4 to ensure error-free billing processes and quality customer service. Instead of spending critical employee time on business processing, they will be able to dedicate more resources to customers' needs," said Ken Jackson, president of UC4 Software, Americas. "As a Certified Advantage Partner in the Oracle PartnerNetwork, UC4 is committed to maintaining validated integration with Oracle applications, and we're in the process of completing Oracle validated integration testing for this product as well. We are proud to be the only company offering this solution."

About UC4 Software

UC4 Software is a leading provider of workload automation, job scheduling and IT process optimization solutions that ensure core business processes and enterprise information systems run faster, more accurately and without interruption. More than 1,600 companies worldwide have successfully enhanced application processing performance and improved IT efficiency using UC4's business acceleration solutions. Customers include American Suzuki Motor Corporation, Cadbury, eBay, Eastman Kodak, General Electric, Mattel, McGraw Hill, Panasonic, Robert Bosch, Sun Microsystems, Symantec, T-Systems and Verizon.

About Albuquerque/Bernalillo County Water Utility Authority (ABCWUA)

ABCWUA provides Albuquerque and surrounding Bernalillo County water, waste water, conservation and billing services for City of Albuquerque Solid Waste accounts to 180,000 Customers, representing over 520,000 water users. There are about 130 Customer Services, City Treasury, Conservation and Water Resources internal users of the CC&B System. ABCWUA's IT department recently completed a 20 month project to convert from SPL/Oracle CIS to Oracle CC&B to improve, and implement new, processes and interfaces, including improving Web Self-Service and E-billing services for customers. They have used UC4 (formerly AppWorx) the last several years for their CIS scheduling and now depend on UC4 for their CC&B batch scheduling management.

About the Oracle PartnerNetwork

Oracle PartnerNetwork is a global business network of more than 20,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com

Contact Information

  • Media Contacts
    Americas
    Penny Blaisdell
    Email: penny.blaisdell(at)uc4.com
    Tel: 781.929.2606

    EMEA & Asia Pacific
    Mark Nation
    Email: mark.nation(at)uc4.com
    Tel: +44.1844355379