Financial Consumer Agency of Canada



Financial Consumer Agency of Canada

April 02, 2013 13:26 ET

Alert: Beware of Letters Claiming to Be From FCAC

OTTAWA, ONTARIO--(Marketwired - April 2, 2013) - The Financial Consumer Agency of Canada (FCAC) has issued a Consumer Alert warning all Canadians to beware of unsolicited communications that claim to be from FCAC. FCAC does not initiate contact with individual consumers.

FCAC has learned of a suspicious incident involving a letter addressed to a consumer that was supposedly sent by FCAC. It appeared to be on FCAC's letterhead. The letter contained personal and financial information which the sender claimed was from the recipient's credit history file, and asked the recipient to verify the information.

Communications that misrepresent FCAC may be scams designed to collect personal and financial information in order to commit identity theft.

Consumers can take precautions to protect their personal information:

  • never providing personal information unless they have initiated the communication and trust the people or organizations they are communicating with

  • keeping personal information in a secure and safe place

  • never sending personal information by email

  • when online, only using secure websites to transmit personal information

  • checking that addresses start with "https" or have a padlock image on the address bar-this indicates that the information entered on these pages is secure

  • keeping their computer antivirus software up to date

  • checking their accounts and statements for any suspicious or incorrect activity regularly and reporting it immediately.

Anyone contacted in this manner is asked to report the incident to:

FCAC
Telephone: 866-461-FCAC (3222) (toll-free)
Fax: 866-814-2224 (toll-free)
613-941-1436 (local and overseas)
Email: info@fcac-acfc.gc.ca
The Canadian Anti-Fraud Centre
Telephone: 888-495-8501 (toll-free in Canada and the U.S.A.)
Fax: 888-654-9426 (toll-free in Canada and the U.S.A.)
Email: info@antifraudcentre.ca

The Canadian Anti-Fraud Centre is a joint partnership between the Ontario Provincial Police, the Royal Canadian Mounted Police and the Competition Bureau of Canada.

For more on how to protect against fraud, visit the Fraud section of FCAC's website, itpaystoknow.gc.ca.

About FCAC

With educational materials and interactive tools, the Financial Consumer Agency of Canada (FCAC) provides objective information about financial products and services to help Canadians increase their financial knowledge and confidence in managing their personal finances. FCAC informs consumers about their rights and responsibilities when dealing with banks and federally regulated trust, loan and insurance companies. FCAC also makes sure that federally regulated financial institutions, payment card network operators and external complaints bodies comply with legislation and industry commitments intended to protect consumers.

You can reach us through FCAC's Consumer Services Centre by calling toll-free 1-866-461-3222 (TTY: 613-947-7771 or 1-866-914-6097) or by visiting our website: itpaystoknow.gc.ca.

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