October 06, 2010 08:00 ET

All New OTRS OnDemand Opens a New Era for Help Desk Solutions

SaaS Help Desk With "Pack&Go" Gives Companies Ownership and Control of Their Application and Data

CUPERTINO, CA--(Marketwire - October 6, 2010) -  OTRS (, the leading open-source service innovation suite, providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, today launched OTRS OnDemand, an easily deployed help desk solution with a "Pack&Go" option. OTRS OnDemand retains the versatility and configurability of the standalone OTRS platform, used in a wide range of business scenarios, but is quick to set up and run as an SaaS solution in the cloud.

OTRS OnDemand includes seven prebuilt business scenarios, from "School District IT" to "Facilities Management," with ten additional scenarios slated for release later in 2010. With over 1,000 configuration options, OTRS OnDemand can be adapted to any business scenario. Deployed by over 80,000 organizations worldwide, OTRS is offered as a freely downloadable open source solution. The new Pack&Go option in OTRS OnDemand allows full data and application export at any time.

"OTRS is a robust, flexible application which has been downloaded and deployed by tens of thousands of organizations worldwide for a wide range of business uses," said Paul Salazar, General Manager of OTRS. "OTRS OnDemand reaches out to organizations that want an easy to use, cloud-based help desk solution that is powerful and highly configurable. And with our new Pack&Go option, we have ensured our customers' freedom by removing any concern about vendor lock-in."

"Since its inception, OTRS has been committed to free access to our software by any organization worldwide," said André Mindermann, co-founder and CEO of OTRS. "Downloads of OTRS have steadily grown over the past 10 years, and now with OTRS OnDemand, the non-technical user can reap the benefits of the OTRS help desk."

Pricing and Availability
OTRS OnDemand is available immediately at as a 30-day free trial, after which the cost is $30 per month for a single agent, with scaled pricing for multiple agents. To try OTRS OnDemand, or to register for a free webinar, please visit

About OTRS
OTRS is the leading open-source service innovation suite, providing a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone app, and an underlying technology platform, delivered as an on-demand Help Desk or as freely downloadable open source software. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction, and lower costs. OTRS is available in 27 languages, enabling multinational corporations to consolidate their service operations onto a single, unified solution. Worldwide enterprise support includes process design, implementation, customization, and hosting. Key customers include NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit

All product and company names herein may be trademarks of their registered owners.