SOURCE: Alorica


February 06, 2012 07:28 ET

Alorica Announces Addition of New Client

Industry Leader Selects Alorica for Specialized B2B Solutions

CHINO, CA--(Marketwire - Feb 6, 2012) - Alorica, (, announced today they have earned new client business for their B2B Practice servicing a Logistics and Shipping company. The new logo was added to their already existing, reputable and impressive B2B client portfolio spanning 21 years of success. Alorica provides dedicated B2B solutions to industry leading clients serving multiple verticals with various levels of complexity. The new program is domestically based and is serving the U.S. market.

"We earned this business based on our unique ability to deliver a dedicated solution with a tenured workforce focused solely on our clients' needs," commented Bob Luke, Alorica's Executive Vice President. "Alorica is committed to closely partnering with our clients helping them exceed their business goals and objectives by providing a sophisticated, systematic, and sustainable sales process. Our goal is to think strategically for the client and offer enhanced technology solutions allowing for optimum performance," added Luke.

Alorica was chosen for its ability to efficiently and effectively service the client in a non-shared environment and because of its skilled and tenured B2B workforce. Alorica's distinct advantage is its proprietary process, technology, and people.

"Even with the proliferation of marketing automation -- and its ability to assess prospect viability via automated scoring -- the use of a formalized, best-in-class teleprospecting function to interact with prospects prior to handing them to field sales or channel partners is critical," said Tony Jaros, Senior Vice President of Research at SiriusDecisions, Inc.

Alorica B2B Solutions has multiple centers of excellence across the U.S. dedicated to the unique needs of servicing the B2B marketplace. For over 21 years, the practice has supported the entire customer life cycle from lead generation, appointment setting, and telesales, through account management and customer support.

For more information on Alorica's B2B services and solutions, visit

About Alorica
Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Chino, California with over 20,000 employees in 40 domestic, nearshore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit

Contact Information

  • Alorica Contact:
    Danel Kuhlmann
    (951) 662-1670
    Alorica Marketing Communications Director
    Email: Email Contact