IRVINE, CA--(Marketwire - Jan 23, 2013) - Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, has announced the appointment of Doug Almond to Country Manager for Philippines. Doug will have direct responsibility for all operational and support functions and overall performance of the Philippines.
Doug comes to Alorica with more than 20 years of BPO experience in strategic planning, client relationships, contact center operations, and business development, including time in senior management positions with APAC, ACS/Xerox and Sitel. A highly experienced operations executive, he brings extensive knowledge and a proven track record of excellent operational execution and leadership development. He has managed large diverse teams in multiple call centers in the USA, Europe and Asia.
"Alorica recognizes the rapidly evolving and continued importance of the Philippines in supporting our clients' customers. We are uniquely positioned to continue to lead this growth by focusing on our operational efficiencies and competitive position," said YC Liu, President, in a statement. "Doug's appointment supports our commitment to strengthen our leadership team by leveraging his depth of relevant experience and ability to provide innovative customer management solutions to our clients," added Liu.
Headquartered in Irvine, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. In the Philippines, Alorica is located in Makati City, Lipa, Batangas and Cebu City.
Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.